General Terms and Conditions

 

MAGYAR

GENERAL TERMS AND CONDITIONS

on the use of the Simple System

04th of July, 2018

Preamble

1.        The Simple System provides new experience of purchase and use of services with the innovative integration of digital devices and mobile purchase solutions in such a way that the integrated services are ensured for the User in an integrated application.

2.      The present General Terms and Conditions (GTC) shall determine the conditions of the use of the Simple System and the rights and obligations of the Service Provider and the User.

General information

3.      The Operator of the Simple System and the Provider of Simple Service is the OTP Mobile Service Limited Liability Company (OTP Mobile Ltd.).

4.      Public company data of the OTP Mobile Ltd.:

Seat:                                       1093 Budapest, Közraktár u. 30-32.

Place of business:                   1093 Budapest, Közraktár u. 30-32.

Postal address:                        1093 Budapest, Közraktár u. 30-32.

Reg. No.:                                01-09-174466

Registered by:                        Metropolitan Company Court

Tax No.:                                  24386106-2-43

Repr. by:                                 Péter Benyó Managing Director, individually

Bank account:                        11794008-20543226-00000000) OTP Bank Nyrt.

Telephone:                             +36 1 776-6901

Fax:                                         +36 1 776 6902

E-mail:                                    ugyfelszolgalat@simple.hu

Definitions

5.      Simple System: Information technology system (IT system) developed for mobile devices, operating through mobile applications on mobile devices, enabling mobile purchase which provides new experience of purchase and use of services with the innovative integration of digital devices and mobile payment solutions, in such a way that the integrated services are ensured for the User in an integrated system. Included herein are the services and systems available through the system website (www.simple.hu), and the comfort functions and services related thereto.

6.      User: Private person who registered to Simple System and has agreed to be bound by the present GTC. 

7.       Service Provider: OTP Mobile Service Limited Liability Company, Owner and Operator of the Simple System.

8.      Business partner: The private person, legal entity or organization without legal entity which entered into a contract with the Service Provider and whose product or service is available, purchasable, consumable or can be used by the User in the Simple System  and/or which accepts the identifiers ensured to the Users by Simple System, ensures the benefits and for the User,  and/or whose content is displayed by the Service Provider but it shall not be considered as Retailer of the Service Provider.

9.      Mobile payment: All methods of payment supplied by the Service Provider in order to the User will be able to pay the fee of the selected service (for example payment from Simple Card Credit or through Virtual Point of Sale (VPOS))

10.   Service: Product and service provided by the Counterparty which is available in the Simple System for the Users.

11.      Mobile device: Mobile phone, smart phone, tablet, phablet and other technical devices which are capable of mobile communication and traffic od cellular data.

12.    Website: Content available at (URL) www.simple.hu, and www.simplejatekok.hu.

13.    Event: Cultural, leisure, entertainment, sport, music or other event, movie, program of which the Service Provider sells tickets for the Users.

14.   Entry Ticket: Ticket entitling to enter and participate to the Events

15.    Event Manager: A third person who takes care of the organization and holding of the events.

16.    NMPS Act: The Act CC of 2011 on the national mobile payment system.

17.    NMPS Government Decree: Government Decree No. 356/2012 (XII. 13.) on the execution of the Act CC of 2011 on the national mobile payment system.

18.               Centralized mobile sales services: Services determined in the section of 2 a)-d) of the NMPS Act among which the effect of the present GTC covers public parking services based on the section 2 a) of the Act and providing public roads for traffic purposes to be used in exchange for toll based on the section 2 b) of the Act (Motorway toll, E-Vignette). In the framework of sale of  E-Vignettes the Service Provider sells the following types of E-Vignettes:

·         D1 weekly (10 days), monthly (30 days)  and annual country and county E-Vignette

·         D2 weekly (10 days), monthly (30 days) and annual country and county E-Vignette

·         U weekly (10 days), monthly (30 days),  and annual country and county E-Vignette

·         B2 weekly (10 days), monthly (30 days) and annual country and county E-Vignette

·         D1M  weekly (10 days) E-Vignette

19.    NMP: The National Mobile Payment Plc. appointed as national mobile payment organization by the section 2 (1) of the Government Decree.

20.  NMPS: National mobile payment system defined in section 1 d) of the Act.

21.    Territory: sites on which the Service Provider renders the Services on parking ticket purchase.

22.  Tariffs: It contains the fees and costs chargeable by the Service Provider upon parking ticket or motorway toll purchase which shall be published by the Service Provider as a notice from time to time on the Website.

23.  Wallet: the electronic wallet service provided by the Service Provider within the Simple System.

24.  NFC payment: payment procedures undertaken via Near Field Communications, a technological standard providing for short-range, two-way communications.

25.  Card digitisation: the enabling of a Paypass-compatible MasterCard issued by OTP Bank Nyrt. and in possession of the User to facilitate touch-free payment procedures within Wallet.

26.              Simple Card: a virtual debit card issued by OTP Bank Nyrt., which is charged by the User via VPOS with credit to be used for purchases; and which is provided to User should their debit card not be compatible with Card digitisation.

Scope of services available through the Simple System

27.   The Service Provider is entitled in his discretion, unilaterally, to modify, to extend, to detract the Services, contents and functions available in the Simple System, and also to introduce new Services, contents and functions. The Service Provider informs the Users about the availability of new Services, contents and functions in the Simple System among others on his Website.

28.  The Business partners provide their Services in accordance with the conditions and business policy requirements of their own general terms and conditions and with the conditions and rules developed by them. By the acceptance of the present GTC the User agrees to be bound by the terms and conditions of the Business partners relating to the supply of the services. 

29.  The following services are available in the Simple System at the present time:

a)      Vending Machine: purchase from the Vending Machine with mobile device

b)      Ticket: purchase of theatre, concert and movie tickets

c)      Food Ordering: distant, delivering food order

d)      Party

e)      Parking and E-Vignette: purchase of parking ticket and E-Vignette.

f)       Taxi: taxi-order service

g)      Loyalty-Cards service

h)      Coupon

i)        Bookline

Services which are also available and functioning on the www.simple.hu website:

aa) the purchase of festival tickets available under the festival card.

ab) the purchase of the e-vignette is available under highway-vignette card.

User registration

30.  Users may register to the Simple System in several ways:

a)      on the Website, clicking on “Registration” and entering the e-mail address and a password

b)      with the Users’ Facebook account ( name and e-mail address registered in www.facebook.com)

c)      with the Users’ Google + account (e-mail address and name)

d)      When registering, users may optionally also provide their data as per the following:

·         Telephone number

·         Name

·         Maiden name

·         Birthplace and time of birth

·         Mother’s maiden name

·         Billing information: billing name, billing address, VAT no. (in cases of legal entities).

User may provide more than one e-mail addresses in the use of the Simple System; the Simple System connects the given e-mail addresses by the relevant User automatically.

31.    In the registration process the Users are bound to provide real data in accordance with their valid identity card and address card and they shall notify the Service Provider of any changes in these data without delay, but no later than within 15 days. 

The Service Provider hereby excludes his liability for the damages arisen from providing misleading, wrong or false data or e-mail address during the registration, at the same time the Service Provider is entitled to claim the compensation of any damages arising from such activity of the User. Users are entitled at any time to verify or modify their data. The Service Provider is entitled to cancel the data obviously wrong or false, in case of doubt the Service Provider is entitled to control the reality of data.

The Service Provider withholds the right to decline Simple registration of the User in particular in case of providing unreal or false data or in case of suspicion of any abuse with the data provided during the registration.

In the event that the Service Provider becomes aware of that the User provides data of other or non-existing person or unreal or false data during the registration and/or the use of the Simple System which infringes the present GTC, third persons’ rights or the law, the Service Provider is entitled to terminate the agreement concluded with the User with immediate effect.

The personal data given during the registration are not public and are not available for third persons. In case of lost or forgotten password the Service Provider shall reproduce or modify it at the User’s request.

The User acknowledges that persons under 16 years of age shall not register to the Simple System and shall not enter into a contract according to the present GTC The User is obliged to give the true and factual answer of the age validating question during the registration. The Service Provider is entitled to delete the User’s Simple account and registration if the User provides any false data of age.

32.  The User is fully responsible in connection with the username and password belonging to his/her Simple System registration and with all and any activity by them. The User undertakes to immediately inform the customer service of the Service Provider in case of the unlawful use of his data or in case of the contravention of the safety in any way. The Service Provider is not liable for the damages arisen from the storage of the password or from handing over the user name and the password to third person.

33.  Users may register after the download and install of the Simple application to their Mobile Device. Users attend to download and install other applications or programmes in case these are necessary for the functioning of the Simple application on the Mobile device.

The User is not entitled to cancel his registration (profile) himself from the Simple System. In the event of such intention the User shall notify the Service Provider from his claim of cancellation on ugyfelszolgalat@simple.hu e-mail address and the Service Provider will ensure to cancel the User’s registration (profile). Before the effective cancellation of the User’s registration (profile), the Service Provider sends a confirmation e-mail to the User, and he will execute the cancellation only if the User gives a positive answer. The User acknowledges that in case of cancellation of his Simple registration or profile, all data, order stored in the Simple System will be definitively and irrevocably cancelled.

User can also register to the Simple System on the simple.hu website, without downloading and installing the simple application to a Mobile device.

Acceptance of the GTC

34.  During the Simple Registration herein, at the end of the Simple registration with a final “click” the Users agree to be bound by the present GTC which includes the privacy policy.  

35.  The Users expressly grant consent by the acceptance of this GTC to The Service Provider to manage their personal data given during the Simple Registration and the data given and managed in the Simple System for the purpose, to the extent, in the manner as stipulated in the present GTC.

36.  The User acknowledges that it is only entitled to use the Simple System if it agreed to abide by the present GTC. 

Description of the Services and processes available in the Simple System

37.   The User acknowledges that the scope of the services and processes available and functioning through the Simple System as well as that which of these Services and processes are available via the simple.hu website is subject to the discretion and unilateral decision of the Service Provider.

38.  The Simple System is susceptible to provide the following services and to control the following processes:

General process of purchase

39.  Only Users registered in the Simple System are entitled to purchase through the Simple System. In course of purchasing first the User learns the characteristic of the purchased Service, selects the concrete Service, puts it to basket and initiates the payment process.

Wallet

40. The Simple Wallet service (hereafter referred to as Wallet) is an electronic wallet service available through the Simple Sytem, which aims to provide User with a classic “leather wallet” feel through their mobile device. The Wallet service includes the following elements:

a)      Debit card registration within the Simple System, including the storage thereof;

b)      NFC payment function

c)      Simple Card payment function

d)      Support of money transfer via bank: provision of technical support to inter-bank money transfer within OTP Bank Plc by way of the Simple System’s platform;

e)      Support of bank account balance inquiry: provision of technical support to the viewing of an account balance at OTP Bank Plc pertaining to a bank card issued by OTP Bank Plc;

f)       Bank card registration: registration of OTP Bank Plc issued bank cards via OTP SmartBank or OTP Direct services into the Simple System.

41.   Card registration

User is to register their debit cards within the Simple System, with which they may pay for purchases made in the Simple System and the Application after registration.

User provides their following data during card registration:

a)      Debit card number

b)      Expiration date (month/year)

c)      Name on card

d)      CVC (in case of Visa cards) or CVV (in case of MasterCard cards) security code, which is found on the back of the debit card

e)      Debit card name within the Simple System – if the User does not elect to name their card, the Simple System automatically names them based on their type and the last 4 digits of the relevant card number.

Service Provider states and User acknowledges that as part of the Card registration, OTP Bank Nyrt. makes a test charge of 100 Ft, that is one-hundred forints on User’s card, which is in turn refunded instantly.

User may register more than one cards in the Simple System, and may select one of these upon payment, or may elect to provide new card data upon their preference.

After card registration, if the registered card and User’s Mobile devices are both compatible with NFC payments,User may perfrom card digitisation. If the User’s Card is unsuited to Card .

The Simple System stores the registered debit cards’ data upon successful registration, moreover the card data of NFC compatible, digitised cards and also the card data of Simple.

42. NFC payment function

User may enable and use the NFC payment function regarding their card registered in the Simple System, if:

a)      the registered card in question is a Paypass-compatible Mastercard debit card issued by OTP Bank Nyrt., and

b)      User runs the Simple Application installed on a Mobile device operating Android 4.4 or higher, and

c)      this Mobile device is able to make NFC payments, that is that the device contains an NFC-reader.

If the above criteria are met, Service Provider digitises the card data given by User in the Simple System, by which NFC payments are made possible on the Mobile device running the Simple System (hereafter referred to as Card digitisation). Service Provider states and User acknowledges that as part of the Card digitisation, OTP Bank Nyrt. makes a test charge of 100 Ft, that is one-hundred forints on User’s card, which is in turn refunded instantly.

After successful authorisation, the debit card is stored as an NFC-compatible card in the Simple System, with which the User is able to pay for purchases made outside of the Simple System, on NFC-compatible POS terminals, or for online purchases via VPOS. In the making of payments, the User first initialises the Simple Application, navigates to the Bank cards menu item, and selects the NFC compatible card to be used, then touches its Mobile device to the POS terminal. Should the payable amount exceed the limit pertaining to the PIN-free use of the given Paypass card, the User will be prompted to provide the PIN code of the card being used, or in some cases, to provide the password pertaining to the card in the Simple System.

To enable and use the NFC payment function, User is obligated to provide their phone number.

43. Simple Card payment function

If User does not possess a debit card meeting the above criteria of Card digitisation, then User may take part in the Wallet service via a Simple Card. A Simple Card is a virtual debit card issued by OTP Bank Nyrt., the credit available on the Virtual prepaid card of which (hereinafter: Credit) is charged by the User via VPOS and a traditional bank card with internal credit through the Simple System.

In requesting a Simple Card, the User is obligated to provide the following data:

a)      Name

b)      Address

c)      Date of birth

d)      Telephone number

e)      E-mail address

Service Provider states and User acknowledges that during the registration of the User’s bank card into the Simple System, prior to the first charge of the User’s balance, OTP Bank Ltd. performs a test charge of HUF 100,-, that is one hundred Hungarian forints for the purposes of two-step verification, which is immediately refunded upon successful verification. User may only charge their Simple Card balance after having successfully completed the above authentication.

User may register multiple cards into the system for the purposes of balance charging, to which the above authentication process will apply in all instances.

Service Provider states and User acknowledges that the Simple Card may only be charged up to a monthly maximum of HUF 65.000,-, that is sixty-five thousand Hungarian forints, and subsequently, the Credit may be used as payment to the above monthly maximum.

Service Provider states that the Simple Card Credit shall be refunded by OTP Bank Nyrt. at any time upon the request of the User, to a bank account nominated by the User. In lieu of nomination, Service Provider refunds the credit sum to the account pertaining to the card last used to charge the credit in question.

44. During the charging of a Simple Card under the Wallet service, Service Provider shall conclude a two-factor authentication regarding the previously registered bank card (as a result of user interaction) by token challenge, concluded by a test charge of HUF 100,-, that is one hundred Hungarian forints ,the failure of which will result in Service Provider’s rejection of the registration attempt.

45.  Service Provider states and User acknowledges that the Simple Card service is provided by OTP Bank Nyrt., fully separate from the Wallet service provided hereunder by the Service Provider, pursuant to their own terms, conditions and fee structure. User accepts the terms and conditions of OTP Bank Nyrt. regarding the requesting, issuing and use Simple Card within the Simple System, by ticking a checkbox, thereby contracting via electronic means. Acceptance of the above referenced terms is an unconditional requisite of the Simple Card being issued. Contracts made as per the above are stored by OTP Bank Nyrt., per their own terms and conditions. Service Provider does not store the Simple Card contract electronically.

46.  Regarding the Simple Card, Service Provider merely provides a technical platform related thereto. In observance of this information, User expressly accepts that Service Provider neither holds nor accepts any responsibility related thereto, and that any and all notices and complaints, or any claims must be sent directly to OTP Bank Nyrt.

47.  User may charge their Simple Card Credit via any of their bank cards registered in the Simple System, with an amount of their preference, observing the monthly limits described above.

The contents of two-factor authentication messages (text messages, bank statements) are only observable by the User, as such, should the User disclaim their card usage regarding Simple Card credit charges after having completed two-step verification, OTP Mobile Ltd. will, in all instances, move for the rejection of the disclaiming procedure pursuant to the present GTC and the pertaining data.

48. Service Provider informs User, and User expressly acknowledges that all data and information provided in relation to the Wallet service are governed by the data management and privacy provision of this GTC, with the below exceptions:

a)      Service Provider stores the card data given by the User – in cases of both ther NFC payment method and the Simple Card – in a PCI DSS certified environment, under the pertinent technical conditions;

b)      Service Provider forwards this data only to OTP Bank Nyrt. and only for the purposes of authorisation;

c)      Service Provider shall delete all card data of User upon their request, without delay.

49.  Service Provider informs the User, that with respect to the Simple Card service, Service provider acts as tied agent on behalf and for the benefit of OTP Bank Plc., pursuant to 10. § (1) ab) of Act CCXXXVII. of 2013 on credit institutions and financial enterprises; moreover, that with respect to said tied agency, Service Provider falls under the authority of the National Bank of Hungary. The National Bank of Hungary’s records on financial intermediaries may be accessed and viewed by the User at the following address:

https://alk.mnb.hu/bal_menu/piaci_szereplok/nyilvantartasok/penz_kozv_lekerdezo

50.  Regarding the tied agency of the Service Provider, the consumer protection information and the complaint regulations of this GTC shall apply accordingly.

51.   Support of money transfer via bank

Under the money transfer services provided by OTP Bank Plc., the User may, via their OTP Bank Plc. issued bank card registered into the Simple System, transfer – i.e. pay – a nominated amount of funds to another bank card issued by OTP Bank Plc. This service may only be used within the relations of OTP Bank issued bank cards, with the sender card having to be registered into the Simple System. The service is unavailable for virtual prepaid cards, for Simple Cards under the present GTC, it may only be used with physical bank cards fitting all of the above criteria.

The money transfer services and the transactions are concluded by OTP Bank Plc., both in a technical and legal sense, the Service Provider does not take part in any of them, neither in a financial, nor a legal or a technical sense. The Service Provider only contributes to the bank money transfer done by OTP Bank Plc. via the charging of an OTP Bank Plc. issued bank card’s balance, with said contribution being done via the forwarding of a string of electronic data to the transferor bank, OTP Bank Plc.

During the course of the money transferring transaction, Service Provider does not come into possession, nor does it store or manage in any way the balance, the history, any other data or banking secrets of neither the transferor, nor the recipient card, or the OTP Bank accounts behind them.

Service Provider informs the User, and User expressly acknowledges that the inter-bankcard money transfer and transaction services are not done by Service Provider, these are provided by OTP Bank Plc, in full possession of all MNB (National Bank of Hungary) authorisations and permits necessary under applicable law. The inter-bankcard money transfer and transaction services are subject to the applicable terms and conditions of OTP Bank Plc and the contracts between OTP Bank Plc and the User, which are agreed upon and entered into without involvement of the Service Provider. Service Provider is not a contractual party to the money transferring agreement between the User and OTP Bank Plc.

Service Provider is not involved in the money transfer between bank cards, neither directly nor indirectly, under the provision of said transfer. Accordingly, User enters into a contract with OTP Bank Plc., with OTP Bank Plc. being responsible for the adequate and legal fulfilment of said transfer. Service Provider merely provides assistance to their registered Users in using this banking service easily and quickly, by utilising the Simple System’s user interface. Service Provider only affords the User their platform for the usage of the above services.

Service Provider informs User that regarding the money transfer service between bankcards, Service provider acts as tied agent on behalf and for the benefit of OTP Bank Plc., pursuant to 10. § (1) ab) of Act CCXXXVII. of 2013 on credit institutions and financial enterprises; moreover, that with respect to said tied agency, Service Provider falls under the authority of the National Bank of Hungary. The National Bank of Hungary’s records on financial intermediaries may be accessed and viewed by the User at the following address:

https://alk.mnb.hu/bal_menu/piaci_szereplok/nyilvantartasok/penz_kozv_lekerdezo

Regarding the tied agency of the Service Provider, the consumer protection information and the complaint regulations of this GTC shall apply accordingly.

In accordance with the above, Service Provider is not liable for the legal compliance and the adequacy of the service provided by OTP Bank Plc. hereunder. Service Provider only holds liability – under the restrictions in the present GTC – for the adequate functioning of the Simple System as technical platform.

Service Provider informs User that regarding the money transfer service between bankcards, Users may state their complaints and grievances at the customer services of OTP Bank Plc, with all complaints handled by OTP Bank Plc, pursuant to their customer code. Service Provider only accepts and handles complaints regarding the Simple System as a technical platform, under the customer service provision of the present GTC.

52.  Support of bank account balance viewing

Via the dedicated interface of the Simple System, the User may directly access and view the account balance of the account pertaining to their OTP Bank issued bank card that is registered in the Simple System. The account balance information is available for viewing on the interface of the Simple System.

The account balance viewing service and the transactions are concluded by OTP Bank Plc., both in a technical and legal sense, the Service Provider does not take part in any of them, neither in a financial, nor a legal or a technical sense. During the course of the account balance information display, Service Provider does not come into possession, nor does it store or manage in any way the balance, the history, any other data or banking secrets of neither the transferor, nor the recipient card, or the OTP Bank accounts behind them.

Service Provider informs the User, and User expressly acknowledges that the account balance access services are not provided by Service Provider, these are provided by OTP Bank Plc, in full possession of all MNB (National Bank of Hungary) authorisations and permits necessary under applicable law. The account balance access services are subject to the applicable terms and conditions of OTP Bank Plc and the contracts between OTP Bank Plc and the User, which are agreed upon and entered into without involvement of the Service Provider. Service Provider is not a contractual party to the account balance access agreement between the User and OTP Bank Plc.

Service Provider is not involved in the bank account balance access service, neither directly nor indirectly, under the provision of this service, User enters into a contract with OTP Bank Plc., with OTP Bank Plc. being responsible for the adequate and legal fulfilment of said service. Service Provider merely provides assistance to their registered Users in using this banking service easily and quickly, by utilising the Simple System’s user interface. Service Provider only affords the User their platform for the usage of the above services. Concordantly, Service Provider does not engage in any service provision under this chapter that would constitute the necessity of any authorisation, nor any that would fall under the scope of Hpt. or Pfsz in any way, moreover, in this regard, Service Provider is not considered a tied agent of OTP Bank Plc.

In accordance with the above, Service Provider is not liable for the legal compliance and the adequacy of the service provided by OTP Bank Plc. hereunder. Service Provider only holds liability – under the restrictions in the present GTC – for the adequate functioning of the Simple System as technical platform.

Service Provider informs User that regarding the account balance access services, Users may state their complaints and grievances at the customer services of OTP Bank Plc, with all complaints handled by OTP Bank Plc, pursuant to their customer code. Service Provider only accepts and handles complaints regarding the Simple System as a technical platform, under the customer service provision of the present GTC.

53.  Bank card registration via bank

The User may elect to register their OTP Bank Plc. issued bank card into the Simple System not by inputting the card data into the relevant interface of the Simple System, but by way of utilising the SmartBank or OTP Direct services of OTP Bank Plc. under the scope of the agreement made by and between OTP Bank Plc. and the User. In this framework, User enters their card data into the OTP Direct or the SmartBank service interface, as well as their email address registered in the Simple System, after which the given bank card will be registered into the Simple System.

For security reasons, the bank card security number (CVV or CVC code) and the bank card expiry date do not get forwarded into the Simple System, these are to be manually entered by the User within the framework of the Simple System. The registered bank card only becomes active if and when the above data is manually entered into the Simple System, and only after this may the card be used for payments via the Simple System.

Bank card registration via the OTP Direct and SmartBank services may only be utilised:

·         by Users registered into the Simple System,

·         regarding bank cards issued by OTP Bank Plc.,

·         by Users who have a valid and active contract with OTP Bank Plc. regarding OTP Direct or SmartBank services, and who have downloaded the required banking applications to their device running the Simple System.

The SmartBank and OTP Direct services are provided by OTP Bank Plc., both in a technical and legal sense, the Service Provider does not take part in any of them, neither in a financial, nor a legal or a technical sense. During the course of the account balance information display, Service Provider does not come into possession, nor does it store or manage in any way the balance, the history, any other data or banking secrets of neither the transferor, nor the recipient card, or the OTP Bank accounts behind them.

Service Provider informs the User, and User expressly acknowledges that the bank car registration services are not provided by Service Provider, these are provided by OTP Bank Plc, in full possession of all MNB (National Bank of Hungary) authorisations and permits necessary under applicable law. The account balance access services are subject to the applicable terms and conditions of OTP Bank Plc and the contracts between OTP Bank Plc and the User, which are agreed upon and entered into without involvement of the Service Provider. Service Provider is not a contractual party to the account balance access agreement between the User and OTP Bank Plc.

Service Provider is not involved in the above bank card registration service, neither directly nor indirectly, under the provision of this service, User enters into a contract with OTP Bank Plc., with OTP Bank Plc. being responsible for the adequate and legal fulfilment of said service; moreover, Service Provider expressly and explicitly excludes all liability for the correctness, authenticity and validity of the card data registered by OTP Bank Plc.

Service Provider informs User that regarding the bank card registration service, Users may state their complaints and grievances at the customer services of OTP Bank Plc, with all complaints handled by OTP Bank Plc, pursuant to their customer code. Service Provider only accepts and handles complaints regarding the Simple System as a technical platform, under the customer service provision of the present GTC. Service Provider only holds liability – under the restriction in the present GTC – for the adequate functioning of the Simple System as technical platform.

Vending Machine

54.  The User sets the device qualified for Mobile payment on the Vending Machine, selects the concrete product as usual then scans the QR code from the Mobile Payment Device with the Simple System application then selects the method of payment, sets and transacts the payment and finally takes the product from the automata.

In the parking lot of the Westend City Center shopping centre in course of the payment of the price of the parking ticket with Mobile Payment available in the Simple System (e.g.: bankcard registered in the Simple System)  the User enters the Simple System Automata function then the parking automata scans the parking ticket, the User selects the option of Simple payment on the parking automata, then the User scans the QR code from the screen of the device qualified for bankcard payment within the Simple System Automata function on the parking automata with his Mobile Device, chooses the requested method of payment in the Simple application Automata function in his Mobile Device, confirms it and the payment will be shortly executed. The User will receive a notification of the above successful Simple payment transaction from the Service Provider. The User acknowledges that having resort to the Westend parking is governed by the conditions disclosed by Westend, and in the event of omission or failure of the payment consequences stipulated by the Westend parking rules are applicable against him/her. Therefore, the User shall make sure every time that the payment of the parking fee was successful through the Simple System with Simple payment, the Service Provider excludes the liability for the damages arisen from the omission or failure of this obligation, so the Service Provider is not liable for any consequences of the use of the parking without notification of the successful payment. If the User does not receive notification of the successful payment of the parking fee, the User shall settle the parking fee in another way, the Service Provider is not liable for the failure of the payment.  In case of the User does not possess the sufficient financial resource in the selected method of payment, the User must ensure the payment of the parking fee in another way. The User expressly accepts by the acceptance of this GTC to receive electronic invoice or electronic bill, or an invoice or bill forwarded electronically of the fee of the Westend parking service issued and sent electronically.

Ticket

55.  In framework of the ticket purchase function the Service Provider operates an online system to promote the purchase of Entry tickets to different Events. The Service Provider ensures the purchase of the Entry tickets for the events listed in the Simple System for the Users.  In course of the ticket purchase through the Simple System, the User selects the concrete Entry ticket first in his Mobile Device, then selects the method of payment intended to apply, receives a notification to his Mobile Device that the selection has been made successfully. After that the Service Provider will send the identifier of the selected Entry ticket to the User via e-mail or via Simple System application and the User will set and transact the selected method of payment. Purchasing may be cancelled at any point before successful payment, but after that, User may not pursue cancellation rights under 29. § (1) 1) of Directive no. 45/2014. (II. 26.), moreover neither Service Provider nor Event Manager can refund, exchange or reimburse the Entry ticket afterwards.

By buying the Entry Ticket and accepting the present GTC User accepts and agrees to be bound by the terms and conditions of those events.

In case of the purchase of Reduced Entry tickets, the Event Manager may check the existence of the entitlement to the reduction by reviewing the documents evidencing the reduction on the spot.

Any additional services other than the purchase of the Entry ticket, so regarding the effective holding of the Event, the User enters into a legal relationship with the Event Manager. The Service Provider does not take part in the organization and exploration of the Event, his activity and liability is confined to the sales of Entry tickets.  The services provided by the Service Provider and by the Event Manager – and the liabilities thereof – are separated.  The proper exploration of the Event falls under the Event Manager’s obligations.  The Service Provider is not responsible in any way either for the acting of artists, athletes or other performers or for the quality, exploration or omission of the performance.  According to this, the Entry tickets represent a contract between the Event Manager and the User in which the Event Manager undertakes the exploration of the Event and the User undertakes to pay the price of the Entry ticket.

Name and other identification data of the Event Manager shall be found on the Entry ticket.

Determination of the prices refers to the competence of the given Event Manager. The prices indicated on the Entry Tickets are in gross amount and are containing VAT. In the event that the User shall pay management charges or if the selected method of delivery or payment results additional costs then the total amount payable for the Entry tickets appearing in the Simple System will be already contained these items.  The Service Provider withholds the right to modify the price of the Entry tickets and the amount of the additional costs at any time based on the Event Manager’s instructions. The right of price changes shall not be applicable for the purchases already initiated.

Putting the Entry ticket to the basket does not bind the User to purchase it. If the User does not want to buy the selected Entry Ticket, it can be taken out from the basket at any time before the Payment or all contents of the basket can be deleted.

In framework of the Service, reservation without payment is not available.

The User will receive its Entry ticket via Mobile device (so-called mobile ticket) in the Simple Application and in e-mail sent to its e-mail address given in Simple Application. If the User loses its Entry ticket for any reason (e.g.: deleting or losing the Mobile device) the User shall contact the Access Service Provider of the Mobile device.

The Service Provider seeks that the Event Managers accept the mobile Entry tickets bought through the Simple System as a valid ticket, without printing paper ticket or changing to paper ticket and that the Event Managers are able to successfully read the electronic barcode on the mobile Entry ticket in the Events. However, taking the fact into consideration that the Event Manager is a independent third party, the Service Provider does not undertake warranty, guarantee and liability for that; i.e. the Service Provider does not take responsibility if any Event Manager does not accept the mobile Entry Ticket bought through the Simple System in any Event or if he cannot read the electronic barcode thereon or requires printed paper ticket. In order to avoid any damage claims, the User undertakes to take the printed version of the mobile Entry ticket received in e-mail to the Event in every time when the User firstly visit an Event or an Event location.

The Service Provider is not liable in any way for the information and contents related to certain Events appearing on the Website, in particular for the information provided by the Event Manager.

The Service Provider excludes his liability for all the damages arisen from the activities contrary to contract, illegal activities or default of the Customer, Event Manager or third person.

In case of there is no other indication on the Entry ticket, it enables the holder – one person – to enter only once to the Event indicated on the Entry ticket. Lost, damaged, destroyed Entry tickets shall not be replaced.

The indicative starting time is established on the Entry ticket but the effective starting time may be different.

Depending on the type of the Entry ticket, it may contain security solutions to prevent forgery. In case of the Service Provider, the Event Manager or the security services involved at the site of the Event perceive that the safety signs on the Entry ticket are damaged, incomplete or signs of malicious willful damage may be detected or the ticket seems to be reproduced or copied, they are allowed to refuse the entry of the person who shows off the ticket or they can call him to leave the site of the Event. The User is not entitled to enforce any claim of damages arisen from the ban against the Service Provider

Certain Entry tickets authorize certain category of Users to enter (child ticket, senior ticket, professional ticket etc.). The presence of entitlement is not examined by the Service Provider. The Event Manager shall be entitled to verify whether the person who shows off the special Entry ticket is entitled to use it. The entry may be refused as long as the person does not justify his right to use it. The buyer or the person who showed off the Entry ticket is not entitled to force any claim of damages arisen from this exclusion.

Certain Entry tickets authorize certain sites to visit at the territory of the Event. 

Everyone shall attend the Event on its own responsibility. Although the Event Manager shall take all steps to ensure the safe exploration of the Event, the Event Manager does not take responsibility for the visitors acting reckless. Under the influence of alcohol, drugs or other psychoactive substance the Event may not be visited even if the person shows off a valid Entry ticket.

Image and sound recording may be made in the Event on which the visitors of the Event may be recorded; it is therefore the Visitor of the Event shall not derive any claim against the Event Manager or against legal user of the record.

The Visitor who violates the conditions of participation, the rules of the Event or the rules of the venue of the Event, or the Visitor who violates the instructions of the security service or other inspection bodies may be removed by the Event Manager for the safe exploration of the Event and to ensure a smooth distraction of the other Visitors of the Event. The Service Provider or the Event Manager shall not be liable to compensate any damages arisen from this exclusion.

The Event Manager reserves the right of changes in the person of the performer, casting and smaller or reasonable changes in the Event.

In case of open-air Event the Event Manager may announce an auxiliary event day (rainday). If the date of the rainday is published, the Event Manager may decide at any time to hold the event on the rainday. As soon as the Service Provider gets the information in this respect from the Event Manager, he will inform the Users without delay through the Simple System. The User acknowledges that he is not entitled to withdraw because of the rainday. In spite of interruption, premature termination or delayed start because of the weather, the Event shall be regarded as held orderly if more than half of the Event was held orderly or the starting time of the Event was delayed less than 50 % or it was paused less than 25 % to the estimated length of the Event. The Event Manager is entitled to lay down different rules concerning the rainday or the partly held Events.

The Service Provider takes all steps to inform the User and to facilitate the redemption of the tickets in the possible failure of the Event. At the same time, the User acknowledges that in case of cancellation of the event, the process, site and date of the redemption of the tickets will be determined by the Event Manager and he takes the responsibility thereof.  As soon as the Service Provider gets the data concerning the redemption of the tickets in an official form from the Event Manager he will publish it without delay in the Simple System. In the absence of the assignment of the Event Manager the Service Provider shall not be required to the redemption and reimbursement of the Entry tickets. The redemption takes place within a forfeit deadline of thirty (30) days maximum starting from the date of publication indicated by the Event Manager by the presentation of the original entry ticket and the purchase invoice. In addition to the price of the Entry ticket – which shall be refunded at full value – neither the Event Manager nor the person executing the redemption can be required to reimburse any presumed or real damages and costs.  Beside the cancellation of the Event there is no other way for the redemption of the Entry tickets.

The redemption of the price of other services in course of the purchase of the Entry ticket, in addition to the price of the Entry ticket, shall be considered justifiable in proportion to the fulfillment of the certain services by the certain service providers.

If the User buys an Entry Ticket for an event organized by Sziget Cultural Management Limited or VOLT Produkció Limited, the general terms and conditions of those events which form Annex 4 of this GTC shall also apply to User.

Cinema and Cinema City

56.  The Service Provider under the Cinema menu item sells movie tickets for the films screened by the cinemas contracted with the Service Provider whilst under the Cinema City menu item the Service Provider sells movie tickets for the films screened by the cinemas belonging to the Cinema City network.

The Service Provider under both cinema menu items ensures the sale of the movie tickets to the films listed in the Simple System to the Users. During the purchase of the movie ticket through the Simple System the User first choose the film to be watched, after that – if there is a possibility – he can navigate to the internet website of the distributor of the given film and is able to watch the available trailer of the film and to read the information of the given film. After that the User chooses the desired screen time and location of the requested film; he chooses and marks the desired seat on the seat map of the desired cinema, then chooses the desired ticket type from the ticket types concerning the given seat and then pays the price of the given ticket with one of the payment options available in the Simple System. The User receives the movie ticket in the form of mobile ticket in the Simple System and he is able to watch the movie by showing it.

The aforementioned provisions on Tickets and Entry Tickets shall apply for the movie ticket including the purchase of Cinema City movie tickets accordingly; i.e. Event Manager shall be deemed as cinema operator and Event shall mean as the screening of the given movie.

The up-to-date version of the Cinema City Terms&Conditions available online on the website www.cinemacity.hu/terms&conditions shall be applied for the use of Cinema City cinema service. The User by the acceptance of the present GTC agrees to be bound by the provisions of this Cinema City Terms&Conditions.

Food Ordering

57.   The User may order food by distant delivery with the Simple System application on his Mobile Device by launching the Food Ordering plug-in where the User enters an Ordering address or if he has already entered one he selects the requested Ordering address. 

In the Simple System under the settings of the Ordering address the User may choose whether the Delivery address added under the User’s data shall be the Ordering address or the User adds a new Ordering address. It is possible to add more Ordering addresses e.g. home, company, others which will be saved by the Simple System.

58.  The User is required to enter the following data for the use of the food ordering service:

a)      Name: name given in the Simple System as default which may be modified by the User.

b)      Ordering address: in case of more delivery addresses the User may choose between them with a certain designation e.g.: home, company, college, sublet, etc.

The Ordering address shall be broken down by the following: city, district, public area, (street, place, alley, esplanade, etc.) number and telephone number.

Optionally, the User may also enter the following data to the Ordering address: floor, door, doorbell inscription, other notification: “the doorbell is not working”, etc.

59.  Once the Ordering address is determined, after the selection of the correct address the User chooses the desired restaurant first. Name, picture, open or closed sign, opening hours, minimum amount of order, delivery fee are indicated and also the fact whether it is possible to pay by any of the methods of payment available in the Simple System and other User’s ratings may be displayed as well.

60.  Proceed to the selection of the restaurant, the offer of the selected restaurant with food categories, extras, prices and descriptions will be loaded to the User’s Mobile Device.

61.    In course of the selection of the desired food it is possible to make a comment on it.

62.  Proceed to that, the User puts the ordered items to basket. Each basket may contain items ordered from only one restaurant, in case of switching to another restaurant the previous basket will be deleted. 

63.  Proceed to the putting of the selected items into basket an order summary will be displayed which contains the basket summary with the number of items ordered, delivery and wrapping costs, the amount to be paid and eventually with the tip. After that the User shall select if he prefers to order more from the same restaurant or modify the Ordering address, whether he asks for a VAT receipt, and if yes, enters the required data, and after all he can launch the payment by the selected method of payment which means the posting of the order.  In case of the method of payment inside of the Simple System the ordering information are displayed in the transaction history or, in case of another method of payment, in the Food ordering plug-in.

Party

64.  Party online service is available through the Simple System wherein the Users, proceed to log in the Simple System and click on the Party card in the Simple System, are able to watch live motion pictures recorded by the web camera installed to the certain catering establishments, night clubs, open-air or indoor bars available in the Simple System in the framework of video stream service, in such a way as to choose to which club available through Simple System does the User prefer to pop in through the network. Only the real time events may be followed through Party. Party service is apt for supporting or using other social media functions.

Users are not entitled to save, download, reproduce the records available through Simple System from the certain clubs or record picture or voice thereof or share and make it available to public or use it online or any other ways.

The Service Provider makes available the program of the clubs available in the Party through Simple System based on its programs and contents published on the social media pages of the concrete clubs. The Service Provider is not responsible for the published program, for its conformity to law or its correctness, its modifications, amendments or holding by the club.

Taxi

65.  The User may order a taxi on his Mobile Device through Simple application by launching the taxi plug-in.

66.  To use the Taxi service, the User is required to enter the following data on first entry to the Taxi service:

a)      Name: name entered into the Simple System as default which may be modified by the User

b)      Telephone number: on which the client is available in case of feedback in connection with the carriage.

c)      Furthermore, the client may customize whether he prefers to get an audio signal when the taxi arrives or get a notification 3 minutes before the arrival of the taxi.

67.   The User may arrange the taxi order in the following way:

1.        The User gives the Ordering address:

                                                        i.            The User enables the GPS function on his Mobile Device which localize the User’s current location and if the User wants to get a taxi to this location he only needs to confirm this GPS location on its Mobile Device;

                                                       ii.            If the User does not enable the GPS function on its Mobile Device, he may type manually the Ordering address where he orders the taxi;

                                                     iii.            The application is listing the previous Ordering addresses of the User.

2.      Prior to order the User may estimate the fare by entering the Ordering address and the destination to the application on the Mobile Device. The fare estimation is not qualified as a bid, the final and effective fare payable for the carriage may be different and the User shall acknowledge it.

                                                        i.            The Ordering address shall be broken down in the following way: city, district, public area (street, road, place, alley, esplanade, etc.) number.

                                                       ii.            Only immediate taxi order is available through the Taxi service, advance ordering in time is not possible.

3.      Proceed to that the User may get a taxi by clicking on the "Get a taxi" button on the ordering or calculator page after that the registration number and the type of the car will be displayed on the screen of the client. The Service Provider is not responsible for the reality and completion of this indicative information.

Cancellation: within the application it is possible to cancel the ordered taxi. In case of five cancellations of order successively the User will be blocked of posting an order for a month.

Payment: At the close of the carriage, the driver will fix the amount of fare. The User may pay the fare of the Taxi service through Mobile payment in the Simple System or in other way permitted by the taxi service provider. In case of payment through the Simple System, the ordering data shall be found in the transaction history. In case of misspelled fare the User shall denote it to the taxi driver who will correct the amount. In case of the User is willing to give a tip to the taxi driver he shall denote it verbally to the taxi driver prior to fix the fare of the ride. 

Parking and e-Vignette

68.  Content of the service, rules of the payment

To use the Parking and e-Vignette service a contract is concluded between the Service Provider and the User under which the User shall pay the fee specified in the Tariffs for the purchase of parking tickets and e-Vignettes to the Service Provider and he shall be entitled to use the services in the Territory.

The fee of the purchase of parking tickets and e-Vignettes service shall be adjusted through the Simple System.

The purchase of paring tickets service shall be used at each public area operated by the NMP service providers (Territory).

The User is required to pay the following fees for the parking through the Simple System:

a)      minimum amount of parking fee defined by law corresponding to the parking area

b)      parking fee defined by law corresponding to the period and area of parking

c)      comfort fee defined by the Service Provider in the Tariffs payable once for a parking

69.  The User is required to pay the following fees for the use of the highway paid through Simple System:

a)      motorway toll defined by law

b)      comfort fee defined by the Service Provider in the Tariffs payable once for an e-Vignette.

70.  Starting a parking

The User is able to use the parking Service in the Application by clicking the Parking card in the Simple System.

The User shall provide the following data when entering the Parking card n the Simple System in order to start parking: 

a)      registration plate of the motor vehicle affected by parking

b)      the country issued the registration plate of the motor vehicle affected by parking

c)      the type of the motor vehicle affected by parking (passenger car, lorry, motorcycle, bus, van)

d)      number or the parking zone in which the User wishes to park.

In the lack of any of the aforementioned data the parking service cannot be started.

The Service Provider informs the User from the successful starting of the parking service. If the User does not receive notice on the successful starting of the parking, the User shall pay the parking fee in other way; the Service Provider is not liable if the User fails to do it.

At the starting of the parking the Service Provider locks the parking fee and comfort fee payable for the maximum period of parking at the selected parking zone corresponding to the selected form of payment. If the User does not possess the sufficient financial resource in the selected form of payment, the parking shall not be started and the User shall pay the parking fee in other way.

If the User possesses the sufficient financial resource in the selected form of payment for the lock, the parking shall be started. If the User stops the parking successfully started after 1 minute, the whole locked amount included the comfort fee shall be unlocked and discharged in the selected form of payment to the User and the parking transaction shall be deleted from the system by the Service Provider. 

The Simple System does not process individual, unique parking discounts afforded by parking companies and local government bodies.

After starting the parking successfully the Simple System displays the data of the parking started.

One User is able to start parking for more than one vehicle contemporaneously.

The User is liable for keeping the maximum parking time in the given parking zone, the Service Provider is not obliged to examine and to monitor this maximum parking time in the Simple System. The Service Provider does not have liability for the damages the User suffers because of exceeding the maximum parking time. After the end of the maximum parking time the parking shall be stopped automatically, consequently the User is not entitled to enforce any claims upon any grounds against the Service Provider.

71.    Stopping the parking

The running parking service can be stopped after opening and entering the Parking card in the Simple System. The Service Provider informs the User about the successful stop of the parking service.

After the successful stop of the parking service the Simple System displays the data of the parking service stopped, the parking fee and offers to issue an invoice for the User. After the successful stop of the parking service the Service Provider detracts the parking fee and comfort fee payable for the parking, the remainder shall be unlocked and discharged in the selected form of payment to the User.

The User provides his invoicing data in the Simple System at the starting of the parking service.

72.   Buying E-Vignettes

The User is able to use the E-Vignette Service by clicking on E-Vignette card in the Simple System.

The User shall provide the following data after entering the Simple System in order to pay E-Vignette:

a)      registration plate of the motor vehicle affected by the E-Vignette

b)      the country which issued the registration plate of the motor vehicle affected by the E-Vignette

c)      the type of the motor vehicle affected by parking (passenger car, motorcycle, bus)

d)      starting date of the effective time of the E-Vignette related to the given type of the vehicle (for example: 01. 03. 2015) and the effective duration and territory of the E-Vignette (for example: weekly (10 days), monthly, yearly country, yearly county) in case of yearly county vignette the sign of the desired one or more counties.

In the lack of any of the aforementioned data the E-Vignette cannot be bought.

The Service Provider informs the User about the successful purchase of the E-Vignette. If the User does not receive notice on the successful purchase of the E-Vignette the User shall pay the motorway toll in other way, the Service Provider is not liable if the User fails to do it. The User shall buy the E-Vignette before driving up to the pay-motorway, posterior purchase of the E-Vignette does not mean retrospective right for the use of the motorway, therefore the E-Vignette purchased a posteriori shall be deemed as unlawful use of the motorway and can cause obligation for paying surcharge, for which the Service Provider is not liable. The User may drive up to the motorway only in case of the receipt of the notice on the successful purchase of the E-Vignette, the Service Provider is not liable for any consequences of the use of the motorway without this notice on the successful purchase of the E-Vignette.

One User is able to buy only one E-Vignette with one transaction contemporaneously.

The User is able to enter and save to the Simple System the data of more than one vehicle in order to buy E-Vignettes after that the User is able to edit and modify the vehicles’ data entered to the Simple System and the User is able to buy an E-Vignette to the vehicle saved in the Simple System by clicking on the vehicle itself.   

The Simple System does not control whether the given motor vehicle has previously bought and still valid E-Vignette.

After the selection of the type of the E-Vignette the User will choose the desired form of payment and transact the payment corresponding to the selected form of payment.

After the successful purchase of the E-Vignette the Simple System displays the data of the E-Vignette bought.

The User may find the purchased valid E-Vignette under the E-Vignette card in the Simple System.

73.   Special technical conditions

In order to use the parking ticket and e-Vignette purchase service, beyond the general technical and technological conditions defined by the present GTC it is required to enable the showing of the caller ID on the mobile device.

74.  Special grounds for termination of the contract

According to the present GTC the contract relating to the purchase of parking ticket and e-Vignette shall be dissolved automatically if the retailer contract concluded between the Service Provider and the NMP dissolves for any reasons.

75.   Special rules for customer complaints management

The NMP ensures direct access for the User to its website via internet on which the User may follow the centralized mobile sale services he used and he may retain direct complaint management services.

The User may turn directly to the customer service of the Service Provider with his complaint.

The complaints may be submitted to the Service Provider in the following way:

a)      in writing, sending by post to the following address of the Service Provider: 1093 Budapest, Közraktár u. 30-32;

b)      verbally, personally in the following customer service office of the Service Provider: 1093 Budapest, Közraktár u. 30-32; on working days between 1 and 3 o’clock p.m.

c)      in electronic letter sent to the following e-mail address: ugyfelszolgalat@simple.hu;

d)      by telephone, on every day of the week, in 24 hours daily on any of the following phone numbers:
06 1 3666 611; 06 70 3666 611; 06 30 3666 611; 06 20 3666 611.

In case of announcing the complaint via telephone the conversation with the administrator shall be recorded about which the administrator shall inform the User at the beginning of the phone conversation. If the User does not break off the line and disclose his complaint, it shall be deemed that he accepted the record of his voice.

If the User announces the complaint to the Service Provider, and the Service Provider establishes that judging the complaint does not belong to his competency, the Service Provider shall send the complaint to NMP within 72 hours. The Service Provider shall inform the User about the transfer of the announcement within 5 days.

Loyalty-Cards service

76.   The User may save his Loyalty-Cards, membership cards, any other kind of discount cards and also SZÉP card (hereinafter together as Loyalty-Cards) under the My Loyalty-Cards submenu in the Wallet menu in the Simple System. 

On the first entry to the My Loyalty-Cards submenu the User will find a presentation which describes the use of the Loyalty-Cards service. In case of skipping the presentation, the User will not find it anymore.

77.   Saving Loyalty-Cards:

The User may save an individual Loyalty Card or may choose one from the Loyalty-Cards templates in the Loyalty-Cards service. In order to save his Loyalty-Cards, the User touches the selected card type and enters the data of the Loyalty-Cards: name, barcode, card number of the Loyalty-Cards, picture of the front board and backboard of the Loyalty-Cards by taking a photo thereof. It is required to fill in the name and identification number - barcode or card number - of the Loyalty-Cards to save the Loyalty-Cards. The identifier barcode may also be taken as a photo. The picture of front and backboard of the Card is optionally variable.

78.  The saved Loyalty-Cards:

Insofar as the User has already saved a Loyalty Card, each time he enters into the My Loyalty-Cards submenu he will be directed to the saved Loyalty-Cards list. The List of the saved Loyalty-Cards is in chronological order. The latest saved Loyalty-Cards will be always on the top of the list. Nevertheless, the User may freely change the order of the Loyalty-Cards.

The User may edit the data of the Loyalty-Cards saved, editing the Loyalty-Cards goes on the same way as creating a new Loyalty Card.

The User may delete his saved Loyalty-Cards at any time.

79.   Particulars of the Loyalty-Cards:

By touching either of the saved Loyalty-Cards the particulars, entered by the User, of the selected Loyalty-Cards will be displayed on the screen.

The User acknowledges that in case she/he fixes Costa Coffee loyalty card in the Simple System, he/she is able to register and activate it and to use it as an electronic card; loyalty points can be stored and used from the card. It is obligatory to accept the general terms and conditions of Costa Coffee for the registration and activation of Costa Coffee registry card without that acceptance the registration and activation of the card is not possible.

80. Exclusion of liability:

The Service Provider excludes all his liability for the acceptance and validation of the Loyalty-Cards saved in the Simple System at the commercial points. The acceptability of the Loyalty-Cards saved in the Simple System is always subject to the decision of the commercial point/issuer; prior to use the Loyalty-Cards saved in the Simple System at the commercial point, the User is required to be apprised of its acceptability. The User acknowledges that there is no legal relationship between the commercial point accepting the Loyalty-Cards and the Service Provider and that the Service Provider does not take any responsibility for any conduct or omission of the commercial point or the User with regard to the use of the Loyalty-Cards. Furthermore, the User must ensure that his Loyalty-Cards or the data of his Loyalty-Cards shall not fall into unauthorized hands or shall not be used against the law. The User shall bear all the damages arisen from the loss or theft or the use by unauthorized persons of the Loyalty-Cards, the Service Provider expressly excludes his liability thereof.

In course of the Loyalty-Cards service, the Simple System stores the registered Loyalty-Cards data which shall not be accessible to third persons apart from the User.   

Coupons

81.    The Service Provider is entitled to issue electronic instruments entitle to discounts by using of which the Users may acquire different advantages defined by the Service Provider previously and which may be used to services and products available in the Simple System and application (hereinafter referred to as: Coupon) in its sole discretion and on its sole decision in any time.

The Coupons may be especially but not limited to the following:

a)      Amount Coupon: Coupon entitles to use a discount defined in a concrete amount of money,

b)      Percentage Coupon: Coupon entitles to use a discount defined in a concrete percentages,

c)      Product/Service Coupon: Coupon may be used for a given gift product or service,

d)      Free delivery Coupon: Coupon entitles to a free home delivery of a product purchased in the Simple System,

e)      Fee releasing Coupon: Coupon entitles to not to pay the fee (including the additional fees, comfort fees) of a service used in the Simple System.

The Service Provider is entitled to determine conditions for the Users for obtaining the Coupons but the Service Provider is also entitled to issue Coupon without such conditions.

If the Service Provider determines conditions for the acquirement of the Coupon, the Service Provider determines the relevant conditions concerning persons, subject, time and other for the acquirement of the Coupon in the disclosure and communication on the Coupon.

The Service Provider is entitled to issue Coupons which may be acquired by all Users or by only a given circle or group of the Users or by only given Users.

The Coupons cannot be changed for money. Money cannot be given back from the Coupons, so the total amount of the Coupon is deducted and used even if the price of the product or service purchased by using the Coupon is less than the value of the Coupon.

A Coupon can be used only for one purchase or payment transaction, the value of the Coupon cannot be divided, the Coupon cannot be used in instalments, the Coupon cannot be assigned to Users registered in the Simple System or any other third person, it cannot be sent further or handed over; only the User who received the Coupon from the Service Provider through the Simple Application is entitled to use it.

The Coupons can be used together with other discounts. If the Coupon does not provide others, only one Coupon can be used in one purchase or transaction.

82.  The Coupons contain the special provisions concerning the use of the given Coupon in particular but not limited to the following:

a)      Type of the Coupon and the advantage reachable by the Coupon,

b)      validity time of the Coupon in which the Coupon can be used,

c)      the concrete conditions of the use of the given Coupon,

d)      products or services for which the Coupon can be used,

e)      the Business Partner whose product or service the Coupon can be used.

The Coupon cannot be used after the expiration of the validity time.

By acquiring the Coupon, or in the event of Coupons without conditions concerning acquirement by use of the Coupon the User automatically accepts the conditions and provisions of the acquirement and use of the Coupon determined in the Coupon and in the disclosures and communications concerning the Coupon.

The User acknowledges that the Service Provider is entitled to unilaterally withdraw the Coupon or to modify the type, value, validity, conditions of acquirement and/or use thereof without any previous notification. The Service Provider shall inform the Users about such kind of unilateral modifications in the Simple Application.

The Coupons of the Users are stored electronically in the Simple System under the User’s account registered in the Simple System. The User’s Coupons are available in the Simple Application and on the www.simple.hu website by clicking on the Coupon icon. The User may use the given Coupon in the purchase process in the way that in the payment process of the requested service by clicking on the green coupon button the active Coupons which can be used by the User in the given service and the User choose the requested Coupon from that list. Only one Coupon can be chosen in one payment process.

The Coupons already have been used by the User is deleted from the list of the User’s Coupons after the use thereof. The Coupons not used and expired becomes inactive in the list of the User’s Coupons and then will be deleted.

It is prohibited to modify, reproduce, duplicate, distribute, counterfeit, sale, trade, offer for sale, advertise the Coupon.

The Service Provider excludes its liability for every and all damages arisen from losing the Coupons, inappropriate management or unlawful use thereof and the use thereof breaching the present GTC or the conditions of the Coupon. Furthermore the Service Provider shall not be liable for the quality, quantity, adequacy of the product or services can be purchased with the Coupon as well as for that the Coupon can be redeemed by the Business partner and for any and all damages, injuries, harms or costs the User suffers during the use of the Coupon; the Business Partner is liable for all of them. The User may enforce any claims, including his claim arisen from false fulfilment, in connection with the use of the Coupon or the product or serviceused with the Coupon only against the Business Partner accepting the given Coupon but not against the Service Provider.

OTP Health care fund card top up

83.  OTP Health Care fund Card (OTP HCF Card) balance top up and inquiry function is available in the Wallett function of the Simple System for registered Users, which eligibles the private person Users having OTP HCF membership and registered in the Simple System to top up and inquire his OTP HCF balance with online bankcard payment through this separate function of the Simple System (hereinafter referred to as: Simple HC function). Simple HCF Card is an electronic, multifunctional card for the use of benefits over the basic salary partcularly but not limited to the management and saving of benefits in OTP Health care fund (hereinafter referred to as: OTP HCF Card) and related to the OTP Cafeteria card issued by OTP Pénztárszolgáltató és Tanácsadó Zártkörűen Működő Részvénytársaság.

The following functions are available in the Simple HCF function:

a)      OTP HCF Card balance top up

b)      OTP HCF Card balance inquiry

In case of inquiry of OTP HCF Card balance the User enters the balance inquiry function of OTP HCF Card function of Wallett and enters his OTP HCF Card number or in case of OTP HCF Card already saved chooses the OTP HCF Card to be inquired and enters his telecode ensured by OTP HCF and after that the balance of the User’s OTP HCF Card can be freely used wil aper on the screen.

In case of top up of the OTP HCF Card balance the User enters the balance top up function of OTP HCF Card function of Wallett and enters his OTP HCF Card number or in case of OTP HCF Card already saved chooses the OTP HCF Card to be topped up and enters his telecode ensured by OTP HCF and after that enters the amount to be topped up which he pays by using bankcard payment available in the payment options of Simple System with his bankcard already registered in the Simple Simple System or saved during the top up. After the top up the 92 of the amount topped up canb be used with the User’s OTP HCF Card.

The other conditions related to the OTP HCF Card, particularly but not limited to the amount can be topped up, the usability of the amount topped up and other conditions are stipulated in the rules, general terms and conditions and other policies concerning HCF Card of the OTP HCF which the User accepted as binding during the request for OTP HCF Card.

The Service provider excludes his liability in connection with any use and usability of the OTP HCF Card and the amount available thereon, he is not liable for the appropriate and correct nature of the OTP HCF Card balance presented during the use of the OTP HCF Card balance inquiry function, the OTP Pénztárszolgáltató Zrt. is fully responsible for that.

The User shall keep the OTP HCF Card number and telecode in safe and he is obliged to announce its loss or its use by incompetent persons to the Service provider immediately.

Bookline

84. In the Simple Application, under the card named Bookline (henceforth: Bookline card) the User can access and order online from the restricted supply determined by Bookline of the Bookline webstore that is available on the www.bookline.hu website (henceforth: Bookline Webstore).

Under the Bookline card not the whole supply of the Bookline Webstore is available; the operator of the Bookline Webstore shall determine from time to time the supply the User can actually choose from under the Bookline card. Amongst others and not limited to under the Bookline card the second-hand book supply, the booking service and the electronic book supply of Bookline Webstore are not available. Service Provider does not have any influence on that and shall not be liable for the available product supplies, the availability thereof, orderable and purchasable nature thereof; the operator of Bookline Webstore shall be liable exclusively for all of them. With any questions, claims and complaints the User can turn exclusively to the operator of the Bookline Webstore, or its customer service via the contacts provided on the website of the Bookline Webstore.

The User are able to announce his claims and complaints in connection with payment within the Simple Application concerning the purchases under the Bookline card to Service Provider according to the provisions of this GTC and via the contact provided in it.

85.  In case of order and purchase performed under the Bookline card the legal relationship and the contract shall be established between the User and the operator of the Bookline Webstore; Service Provider shall not be a party of this contract, consequently shall not be liable for the contractual and legal performance of it either. For warranty, shipping, suitability of the product ordered via the Bookline card, the operator of the Bookline Webstore shall be liable, Service Provider shall not be liable for the aforementioned under any circumstances. The general terms and conditions, buyers’ guides and other regulations of the Bookline Webstore accepted as binding by User upon entering the Bookline card shall apply for the orders, purchases under the Bookline card as well as the on the consumers’ exercising of their cancellation rights. The Bookline card contains only the links of these terms and conditions. Service Provider shall be liable neither for the general and other terms and conditions of the Bookline Webstore nor for the legal compliance and availability of those.

The operator of the Bookline Webstore shall issue and send to the User the invoice or the receipt about the products ordered and purchased under the Bookline card and the consumer price of those; Service Provider shall not be liable for failure in performance of the obligation concerning the issuance of such invoice and receipts.

The operator of Bookline Webstore is entitled to determine the price of the products available in the Bookline card. The prices indicated are gross prices, they include the amount of VAT. If the User shall pay handling fee for the use of the Simple System or if the shipping and payment methods have additional costs, the price payable for the ordered product indicated in the Simple System shall include those items as well. The Service Provider maintains his right to change the price of the products at any time upon the instruction of the operator of the Bookline card or the amount of the additional costs. Right for changing the price shall not be applied for the purchases in progress.

Placing the product in the basket shall not oblige the User to purchase it. If the User does not wish to purchase the chosen product, the User can remove it from the basket or empty the whole content of that before Payment.

Under the Bookline card neither to book a product without purchase, nor to book it in advance is possible.

Service Provider does not undertake any liability for the information and content connected to the products available in the Bookline card as well as in the Bookline Webstore especially for the information obtained from the operator of the Bookline Webstore.

Service Provider excludes its liability for any damages caused by the breach of contract, illegal activity or omission of the User, the operator of the Bookline Webstore or any third persons.

86.  If the operator of the Bookline Webstore cannot ship the product ordered under the Bookline card to User and therefore the User’s order placed under the Bookline card of the Simple Application cannot be fulfilled but the User has already paid the purchase price of the product in the Simple Application, Service Provider shall ensure the refund of the purchase price of the ordered product to the User in accordance with the Bookline Webstore Operator’s notification and instruction. The same provision shall apply on refunds necessary based on subsequent complaints or on any other reason. Service Provider shall not be liable to User for the Bookline Webstore Operator’s delay or omission concerning refund.

User can order a product under the Bookline card either with shipping or with picking up at a pick up point. User can set the shipping method and the shipping address belonging to it under the Bookline card. In case of choosing picking up at a pick up point User can choose the pick up point at which User intends to pick up the product from a drop-down list.

Upon entering the Bookline card User can choose to perform browsing, purchasing via the Bookline card or in the Bookline Webstore via User’s Bookline account. If User wishes to enter User’s Bookline account, it is possible after entering the Bookline card by providing the e-mail address and password tied to his Bookline account.

User can pay the purchase price of the ordered product either by the payment methods available in the Simple Application or by payment on delivery, in the latter case the general terms and conditions of the Bookline Webstore shall apply on the payment method.

87.  INFORMATION ON THE CONTRACT CONCLUDED AS DISTANT PARTIES BETWEEN THE SERVICE PROVIDER AND THE USER REGARDED AS CONSUMER IN COURSE OF THE USE OF THE SERVICE PROVIDED BY THE SERVICE PROVIDER FOR THE USER REGARDED AS CONSUMER 

We request our dear Users to read carefully this information before purchasing Entry tickets,  Tickets, Movie tickets, Cinema City tickets, Parking tickets or e-Vignette services or other services available in the Simple System and to purchase or use the our services (“conclude contracts” by the wording of the law) only in view of the present information .

The Service Provider, as described above, provides the following information:

a)                  Service Provider’s name: see point 4 of the present GTC.

b)                 Service Provider’s seat, place of business, postal address, Service Provider’s data: see point 4 of the present GTC.

c)                 Relevant properties of the services:

                                 i.            In case of purchasing Entry tickets, the relevant properties of the Event shall be found on the Event’s data sheet available under the Tickets menu item in the Simple System.

                               ii.            In case of purchasing Movie tickets, the relevant properties of the film shall be found on the data sheet of the film available under the Cinema menu item in the Simple System.

                             iii.            In case of purchasing Cinema City tickets, the relevant properties of the film shall be found on the data sheet of the film available under the Cinema City menu item in the Simple System.

                             iv.            In case of using the Parking service, the relevant properties of the parking service shall be found on the parking data sheet available under the Parking menu item in the Simple System.

                               v.            In case of purchasing E-Vignette, the relevant properties of the e-Vignette service shall be found on the data sheet available under the E-Vignette menu item in the Simple System.

d)                 About the total amount of the offset increased by tax of the services under the contract and about all additional costs that may arise in addition:

Before the order or use of the services and prior to click on the Payment button, the User finds information on the gross prices of the services, the comfort fee and other costs to pay in addition under the appropriate menu item of the Simple Application; so in case of Parking under the Parking, in case of E-Vignette under E-Vignette, in case of Entry tickets, Tickets under Tickets, in case of movie tickets under Cinema, in case of Cinema City tickets under Cinema City menu item. No other cost may arise for the User in addition to the gross prices, fees and other costs displayed before clicking on the Payment button.

In case of using the Parking service, due to the nature of the service the amount of the payable parking fee may not be pre-calculated therefore prior to initiate the service the hour rate, the minimum parking fee, the maximum parking time and the parking duration subject to fees applicable in the parking zone will be indicated, in turn, before the payment the zone hour rate, the comfort fee, the maximum parking time, the starting time of the parking and the maximum amount of parking fee calculated with the maximum parking time including the comfort fee will be displayed.     

The indicated prices contain the total amount of the consideration increased by tax in Hungarian forints, they are gross prices containing VAT. Due to the nature of the services, the indication of unit price is not possible except in case of the Parking service. If the User is obliged to pay administration fee, comfort fee or other fees in return of the use of the service, it is precisely indicated in the Simple Application in course of the payment process. The administration fees are the fees charged for the services, it is not an amount charged for the use of the bank card or other payment method. Any packaging or shipping fee is included in the consideration indicated in the Simple Application. All the costs are included in the total amount of the consideration.

e)                 In case of a contract concluded for an indefinite period or a contract including subscription:

The Service Provider does not apply contracts for an indefinite period or for a flat rate. The amount of the consideration includes all the costs relating to the concrete purchase.

f)                  About the usage charges of the device enabling communication between distant parties for the conclusion of the contract:

The telecommunication service provider of the device being used in carry out purchases (mobile phone, telephone, computer with internet connection, tablet, etc.) may charge a fee based on the User’s individual subscription or other contract as an offset of the internet, mobile, or other electronic connection or special payment method (e.g.: mobile payment). However, the Service Provider itself does not apply premium rate services.  

g)                 About the conditions of the performance, especially about the payment and settlement deadline and about the method of complaint handling by the company:

The payment and the delivery of the purchased service (Entry ticket, Tickets, movie ticket, E-Vignette, Parking ticket) to the registered user account of the User in the Simple Application happens practically in real time, immediately. If the physical delivery of the above mentioned services is not possible, the Service Provider delivers them electronically. If the performance of the service is automatic, the settlement deadline is immediate as well.

The User, by means of the payment methods under the present GTC, settles the offset of the service immediately after ordering.

h)                 About the Consumer’s right of cancellation and termination:

The information regarded to the rights of 14 days cancellation and termination without justification of the User as consumer according to the Article 20 b) of the Decree Nr 45 of 2014 (II.26.) on the detailed rules of the contracts concluded between consumer and company (hereinafter referred to as: Decree), is indicated here and in Annexes 2 and 3 of the present GTC.

With regard to the right of cancellation and termination, User under the present clause shall be interpreted exclusively as consumer according to the law.

The purchase may be interrupted at any time before clicking on the “Payment” or the “Order with payment obligation” button without consequences.

According to the Article 29 (1) a) of the Decree Nr 45 of 2014 (II. 26) the User may not exercise its right of cancellation or right of termination if the Entry ticket for the Event, the movie ticket for the Film or the Cinema City ticket is valid for a concrete date (term-day, closing date). In this case the Service Provider is not enabled to re-exchange the Entry ticket or to refund the value of the purchase (except in case of the cancellation of the performance).

In the event that the User purchased a Ticket which is not only valid for a fix date (e.g.: museum entry tickets which can be used at any time, etc.) and if the User above that Ticket purchase used other service which falls under the rules of the consumer’s rights of cancellation and termination according to the Decree Nr 45 of 2014 (II.26) such as parking and e-Vignette service, these rights may be exercised in the following way:     

                                 i.            The Service Provider shall commence providing the service within 14 days after concluding the contract relating to the service i.e. after to the payment if the User using the service expressly requires and agrees by a separate statement that the Service Provider does commence providing the service under the present GTC before the expiry of the 14 days period of time according to the Article 20 (2) b) of the Decree. In the event that the User makes this statement the User expressly acknowledges that he shall not exercise his right of cancellation and termination under the Article 20 (2) b) of the Decree after the performance of the whole of the service so he loses his right of cancellation and termination. Taking into consideration that the performance of the whole of the service happens proceed to the payment immediately, after the Payment the User shall not exercise his right of cancellation and termination.

                               ii.            If the User does not make this statement, he acknowledges that the Service Provider shall not commence providing the service, in turn the User has the right of cancellation in a duration determined in the Article 20 (2) b) of the Decree (14 days) counting from the day of the conclusion of the contract which right may be exercised by means of filling in a sample declaration constituting annex 2 of the present GTC.  

The consumer shall exercise the right of cancellation and termination of the User either by means of a form letter attached as annex 2 to the present GTC in accordance with annex 2 of the Decree, or by means of an unambiguous declaration which shall be sent to the address of the Service Provider defined in the present GTC or to the e-mail address ugyfelszolgalat@simple.hu. The right of cancellation or termination is exercised within the deadline if the User sends it until the deadline prescribed in the previous paragraph. The burden of proof shall lie with the User to prove that he exercised his right of cancellation or termination in accordance with the provisions of the present paragraph. 

In case of the exercise of the right of cancellation by the User under the present clause, the Service Provider refunds all consideration performed by the User including the costs arisen in connection with the performance, without delay but not later than within 14 days counting from the receipt of such declaration by the Service Provider. In course of the refund the Service Provider applies a payment method identical with the payment method of the original transaction, except the User gives his expressed consent to the application of another payment method, and that shall not be subject to any additional charge for the User.    

In case of the exercise of the right of termination, the Service Provider is entitled to the offset of the service provided until the date of termination and the User shall be refunded by that part of the offset which exceeds the value of the actual service provided. In course of the settlement the amount payable proportionally by the User shall be calculated on the basis of the total amount of the consideration increased by tax. If the User proves that the total amount is extravagant, the proportional amount shall be calculated on the basis of the market-value of the service performed until the date of the termination of the contract. In course of the definition of the market-value the identical services of the companies exercising the same activity shall be taken into account on the offset applicable at the date of the conclusion of the contract. According to the present paragraph, the User is obliged to reimburse the Service Provider for its reasonable costs if the Service Provider commenced providing the service at the expressed prior request of the User and he exercises his right of termination after commencement of the performance. 

Taking into consideration that the reconsignment of the product is not possible due to the electronic performance of the services therefore no costs shall be arisen from the reconsignment of the product.

Whereas the Service Provider does not have any costs arisen from the exercise of the right of cancellation, termination after the commencement of the performance of the contract therefore the User is not obliged to refund such reasonable costs.

i)                   About the legal obligations on warranty and product guarantee

Warranty

In which cases the User may enforce his warranty rights?

In case of the defective performance of the Service Provider, the User may enforce his warranty claim in accordance with the Civil Code.

What kind of rights shall the User have on the basis of the warranty claim?

The User – at his choice - shall have the options: to choose either repair or replacement unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the company as compared to the alternative remedy. If the User did not or could not ask for repair or replacement then the User may ask for a commensurate reduction in the consideration or he may repair the defect himself or have it repaired at the company’s expense or – in the last resort – he may withdraw from the contract. The User shall be entitled to switch from the warranty right he has selected to another but the cost of switch-over shall be covered by the User unless it was justified or made necessary by the company’s conduct.   

In which time limit the User may enforce his warranty rights?

The User shall be required to inform of the lack of conformity without delay but no later than within two months of the time it is detected. The User shall not enforce his right to warranty after two years from the performance of the contract.

Against who the User may enforce his warranty claim?

The User may enforce his warranty claim against the Service Provider.

What kind of other conditions the enforcement of the warranty claims require?

Within six months from the performance, if the User justifies that the product purchased or service used was provided by the Service Provider there is no other condition of the enforcement of the warranty claim than to inform the Service Provider of the lack of conformity. But after six months from the performance the User is obliged to prove that the detected lack of conformity has already been existed at the time of the performance.

Product guarantee

In which cases the User may enforce his product guarantee rights?

In case of lack of conformity of any movable property the User – at his choice – may enforce warranty or product guarantee claims.

What kind of rights shall the User have on the basis of product guarantee claims?

The User shall have solely the right to demand from the manufacturer to have the product repaired or to provide replacement.

In which cases the product shall be deemed defective?

A product shall be deemed defective if it does not meet the requirements related to conformity in effect at the time of placing on the market, or it does not meet the specifications provided by the manufacturer. 

In which time limit the User may enforce his product guarantee claim?

The User may enforce his product guarantee claim within two years effective from the date of placing the given product on the market. This deadline shall apply with prejudice.

Against who and by which conditions the User may enforce his product guarantee claim?

Product guarantee claim shall only be enforced against the manufacturer or distributor of the movable property. In case of the enforcement of product guarantee claim the defect of the product shall be proven by the User.

In which cases the manufacturer (distributor) shall be relieved of product guarantee obligation?

The manufacturer (distributor) shall only be relieved of product guarantee obligation, if he able to prove that:

·         he manufactured or placed the product on the market in the course of operation other than in the course of  its business activity, or

·         the state of scientific and technical knowledge at the time when he put the product into circulation was not such as to enable the existence of a defect to be discovered, or

·         the defect in the product was caused by the application of a regulation or a regulatory provision prescribed by authorities.

In order to relieve the manufacturer (distributor) has to prove only one of the causes.

The User shall not enforce warranty and product guarantee claim simultaneously, parallel to each other, because of the same defect. In case of a successful enforcement of his product guarantee claim the User shall enforce his warranty claim against the manufacturer for the replaced product or the repaired part thereof. 

j)                   Customer and other services; about the existence of a guarantee and the conditions thereof

In connection with the services the User may find more information on a particular topic in the present GTC, or in the e-mail addresses and telephone numbers given on the Website. Point 96 of the present GTC contains the contact data of the customer service. According to the Decree Nr 151/2003 (IX.22) and its annexes the Service Provider does not take guarantee, no guarantee requirements are established for the  product scope and services purchased by the Service Provider.

k)                 About the availability of a code of conduct according to the act on the prohibition of the unfair commercial practices against the consumers and the method of requesting a copy thereof

It is not available, no copies can be requested.

l)                   In case of fix-term contracts, about the duration of the contract, in case of contracts for an indefinite period, about the conditions of the termination of the contract

Unless otherwise specified, in case of fix-terms contract, the duration of the contract adjusts to the duration of the service.

Unless otherwise specified, in case of contracts for an indefinite period, the period of notice is 15 days. The contracts may be terminated by the mutual consent of the parties as well. More information on the duration of the contracts and the conditions of the termination is contained in the present GTC.

m)               In case of a fix-term contract which may transform to a contract for an indefinite period, about the conditions of the transformation and the conditions of the termination of such contract transformed to a contract for an indefinite period

There is no such case.

n)                 About the shortest duration of the consumer's obligation under the present contract

It adjusts to the duration of the services.

o)                 About the deposit or other financial collateral payable or to be secured by the consumer at the request of the company and about its conditions

None.

p)                 About the operation of the digital data content and the applicable technical protection measures

The Service Provider performed and maintain, permanently update the necessary protection measures in connection with the operation of the servers and other appliance (including infrastructure ensuring network connection) operated by the Service Provider. The Service Provider ensures the appropriate placement and physical protection of the devices and ensures the protection of the stored data by means of the electronic devices available. For more information see the rules relating to Data security of the present GTC.

q)                 About the interoperability of the digital data content with the hardware and software according to the reasonable knowledge of the company:

The Simple System browser interoperates in an independent manner with all regularly used and widespread operation system and it can be displayed on mobile device (mobile phone, tablet).

r)                  About the possibility of the use of the method of adjustment of complaints and settlement of disputes out-of-court which is obligatory for the company based on the law or the decision of the company and the availability thereof

Users with their complaints may turn to the Service Provider in accordance with clauses 87-89 of the  present GTC who shall make every endeavor to bring the infringement to an end and to the remedy thereof. The Service Provider and the User shall settle their disputes primarily out-of-court by conciliation. If the conciliation does not lead to an outcome the User under the laws in effect and the present GTC may apply to an authority, court or conciliation body.     

s)                  About the possibility of  an access to a conciliation body, about the name and postal address of the conciliation body having competence on the basis of the seat of the Service Provider

The conciliation body has competence in the out-of-court settlement of the disputes between the consumer and the company in connection with the quality, safeness of the product, the application of the product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties (hereinafter referred to as: consumer dispute): to this end for the sake of the simple, quick, effective and cost-effective enforcement of the consumer’s rights it attempts to create an agreement and if the conciliation fails it makes a decision in  the case. The conciliation body shall give advice at the request of the consumer or the company in connection with the consumer’s rights and obligations. The condition of the initiation of the procedure before the conciliation body is that the consumer directly attempts to settle the dispute with the concerned company. The procedure of the conciliation body starts at the request of the consumer. The request shall be filed in writing to the president of the conciliation body. The conciliation body having competence on the basis of the seat of the Service Provider: Conciliation Body of Budapest 1016 Budapest Krisztina krt. 99, postal address: 1253 Budapest POB: 10.

t)                  About the possibility of addressing the Financial Arbitration Board:

Service Provider informs the User, that any disputes regarding the generation and conclusion of legal relations regarding the provision of services between consumers and persons that fall under 39. § of Act CXXXIX. of 2013, such as those regarding the Simple Card service herein, as well as those regarding the actions of Service Provider as tied agent under Hpt. 10. § (1) ab) may be sought to be settled out of court, before the Financial Arbitration Board. The Financial Arbitration Board aims to secure an agreement between the involved parties, in lieu of which it makes its decision.

Service Provider informs the User moreover, that further information regarding the proceedings of the Financial Arbitration Board may be accessed and viewed at https://www.mnb.hu/bekeltetes

Furthermore, Service Provider informs the Users, that the National Bank Of Hungary, Financial Consumer Protection Centre operates a financial consumer protection website at https://www.mnb.hu/fogyasztovedelem, the contents of which Service Provider calls User’s attention to explicitly.

Provisions related to the payment

88.  The fee of the Services used through the Simple System may be paid by bankcard.

User shall be allowed to request an invoice to be issued about User’s purchases completed via the Simple System as follows:

a)      Vending Machine: In case of using drink vending machines no invoice can be requested. In case of using the parking meter (Westend parking) an invoice can be requested within 15 days following the payment, in a request in e-mail sent to the ugyfelszolgalat@otpmobil.com e-mail address. In case of an invoice is requested, a copy of the Westend parking receipt shall be attached to the e-mail.

b)      Food Ordering: An invoice can be requested from the delivery person upon payment.

c)      Taxi: An invoice can be requested from the driver upon payment

d)      Invoices about the purchases completed in Cinema, Cinema City, e-Vignette and Parking services can be requested in the Simple Application right before choosing a payment method, on the same screen as the payment methods.

e)      Service Provider shall be deemed as an intermediary in case of buying Tickets sold by INTERTICKET Kft. via the Ticket Services. Accordingly, the Service Provider hereby informs the User that in all cases of such transactions, the issuer of the receipts is INTERTICKET Kft. (reg. seat at 99. Váci út, 1139 Budapest, company reg. no. 01-09-303201, tax  no. 13421739-2-41), with the technical background  being provided by Számlázz.hu (KBOSS.hu Kft., reg. seat at 126-128. Bécsi út, 1034 Budapest, company reg. no. 01-09-303201, tax no. 13421739-2-41). Regarding any other aspects of purchase of Tickets sold by INTERTICKET Kft.in the Simple System in the Ticket Services and the payment and billing provisions thereof, the terms of this GTC shall apply. Service Provider shall not be liable for any damages resulting from the actions, negligence or practice of, nor for the late bill issuing of, nor for any circumstances arising at INTERTICKET Kft. or KBOSS.hu Kft.; thus, Service Provider expressly waives all liabilities pertaining thereto. All complaints, notices, disputes and issues are handled and ruled on by INTERTICKET Kft., Service Provider shall only forward such notices to Interticket Kft., should any such be sent to the contacts of the Service Provider. Service Provider shall also not be liable for the handling, processing or the fulfilling of any such complaints or notices.

Regarding the purchase of Tickets other than sold by INTERTICKET in the Simple System the Service Provider issues the invoice and the User are entitled to request an invoice in the Simple Application right before choosing a payment method, on the same screen as the payment methods.

In case of the aforementioned points d) and e) the invoice shall be issued immediately following the purchase and sent to User’s e-mail address registered in the Simple System as an electronic invoice. By accepting this GTC User agrees to such electronic invoice be sent. If User did not request an invoice upon purchase, in accordance with the provisions of Section 163 paragraph (2) point c) of Act 127 of 2007 on the Value Added Tax, the invoice can be requested posteriorly, within 15 days from the purchase at Simple’s customer service and the User is entitled to request of the modification of his/her billing data entered originally in the same deadline. It is not possible to request an invoice posteriorly later than 15 days from the purchase according to the above mentioned legal provisions.

f)       Regarding invoices requested about Parking, the invoice shall be issued and sent by the 10th calendar day of the next calendar month as an electronic invoice to the e-mail address registered by User in the Simple System.

Any error occurred in course of the payment process shall be denoted at the customer service of the Service Provider.

89. Bankcard payment

In case of bankcard payment the User chooses the desired service first then he selects the bankcard payment options, enters the bankcard data on the online surface of the Simple System and starts the payment.

The User may register one or more bankcards to the Simple System during which he enters the name, number, expiration date and CVC code of the bankcard. The User may delete the registered bankcard and create a new one at any time. In case of bankcard payment the User may pay by registered bankcard by selecting the required registered bankcard; the User may pay by a bankcard which is not registered to the Simple System.

The User is able to pay with and register American Express, Visa, MasterCard and Maestro bankcards issued by any bank in the Simple System. OTP Bank PLC shall manage the bankcard payment transactions.

In course of the bankcard registration the Service Provider stores the bank card data, that is the bankcard number, the expiration date of the bankcard, the identifier and entered name of the bankcard by the User in the OTP Bank system which is the number of the card issuer company and the last 4 number of the bankcard as a default if the User does not give one.

Registration of bankcards is possible both on the simple.hu website and directly in the downloaded application.

90. Payment with OTP Cafeteria Card

The User may pay for the part of the Services determined by the Service Provider with the types of vouchers available on Cafeteria Card issued by OTP Pénztárszolgáltató Zrt. and OTP Országos Egészségpénztár. Currently the following Services can be paid with Cafeteria Card with the types of vouchers indicated herein:

a)      E- Vignette (Gift Voucher)

b)      Tickets from the supply of the www.jegy.hu website (Culture Voucher).

The Service Provider is entitled to change, extend or narrow the Services payable with Cafeteria Card in its sole discretion; the Service Provider informs the Users about those changes on the Websites.

For using the Cafeteria Card for the Services the general terms and conditions of the issuer thereof shall apply.

91.   Requesting an invoice in case of bankcard payment

In case the User would like to receive an invoice of the purchase for the Tickets, Cinema City, Parking, E-Vignette services he may ask it from the Service Provider by giving his invoicing data in the Simple Application, whilst for the Food ordering and Taxi services he may ask it directly from the Business Partner by giving him the sufficient data. In case of purchasing under the Bookline card, User can request the bill from the operator of the Bookline Webstore.

The User by the acceptance of the present GTC expressly acknowledges and accepts that the Service Provider issues electronically invoices or bills as electronic invoice or electronic bill of the offset of the services used by the User.

Customer service, settlement of disputes

92.  The User may turn to the Service Provider with his complaint concerning the Simple System in writing included the complaint sent via post or via electronic letter (e-mail), verbally, complaints announced personally at the following contact data of the Service Provider:

Address of the announcement of written complaints:

·         Seat of the Service Provider: 1093 Budapest, Közraktár u. 30-32.

·         Address of the Service Provider: 1093 Budapest, Közraktár u. 30-32

·         E-mail address of the Service Provider:   ugyfelszolgalat@simple.hu

Address of the announcement of verbal complaints:

·         personally at the seat of the Service Provider: 1093 Budapest, Közraktár u. 30-32. Verbal complaint may be made personally on working days between 9.a.m. and 4.p.m. In case of submitting verbal complaint, minutes shall be kept on the complaint, the complaint has to be examined and if it is possible and necessary the complaint shall be remedied; in other cases the complaint has to be examined within 30 days and the User submitted the complaint shall be informed about the result of the examination within this deadline.

·         via telephone, 24 hours every day of the week, on one of the following telephone numbers: 06 1 3666 611; 06 70 3666 611; 06 30 3666 611; 06 20 3666 611.

In case of submitting complaints via telephone, the telephone conversation with the administrator shall be recorded. Upon initiation of a call by the User, his consent to the record of his voice shall be deemed to be given. If the call is able to be identified beyond reasonable doubt, the call record may be provided to the User in 30 days, following their written request. Records are stored for fiye years.

In order to maintain balance between the Service Provider and the User, User is afforded the right to make records of their own, having to firstly notify the Service Provider thereof. User may not publish the records made by either of the Parties, and may only use them in the proceedings of a legal debate with the Service Provider. In case of any discrepancies, the version stored by the Service Provider shall prevail.

93.  In case of submitting a written complaint the Service Provider examines the complaint within 30 days and the Service Provider provides the User submitted the complaint with a written answer on the merits. If the Service Provider refuses the complaint, he is obliged to justify it.

94.  In case of the refusal of the complaint the User may turn to the conciliator operating near the commercial and industrial chamber seated in the county of the User’s home address, in the lack thereof he may turn to the Budapest Conciliation Body operating near the Budapest Chamber of Commerce and Industry having competency on the basis of the Service Provider’s seat (1016 Budapest, Krisztina krt. 99. III. em. 310.; Mailing address: 1253 Budapest, POB 10), furthermore, the User is entitled to turn to the circle costumer protection authority having competence on the basis of the home address of the User; in second instance cases to the Pest County Government Bureau. The availabilities of the circle costumer protection authority having competence on the basis of the home address of the User are indicated on the following website: jarasinfo.gov.hu. 

Data processing

95.  The Privacy Notice available in the Website contains the information concerning the personal data managed in the Simple System.

Technical requirements

96.  In order to use the Simple System application there are minimal system requirements of the Mobile Device to possess one of the following operation system:

a)      Android 4.1 or later

b)      IOS 9.0 or later

Ownership, copyright

97.   The Simple System together with the applications, software, documentation, source codes, objective codes, graphical, text and other materials, including the Website and the Simple logo as well are copyrighted works protected by the Act LXXVI of 1999 on the Copyright on which the Service Provider has exclusive ownership and copyright.

98.  Any use of the Simple System and any authorization of the use thereof are prohibited without the license of the Service Provider.

99.  The Simple System and any and all patents, copyrights, design or other IP protection, business secret, know-how, other intellectual property rights on the Simple System constitutes the sole and exclusive ownership and right of the Service Provider and remain in the exclusive ownership and right of the Service Provider irrespectively of whether they are separately registered or accepted according to laws of the country where the Simple System is situated.

100.          The User is not allowed to take such measures or demeans himself in such a way which infringes or threatens the ownership, IP or other rights of the Service Provider or through which the User obtains rights concerning the Simple System, except the limited licence under the present GTC.

101. Any rights, software, system version or result, including any developments or further developments of the Simple System in connection with any reproduction, translation, modification, adaptation, decompilation, breach of the source code of the Simple System and any and all product arisen from the Simple System constitute the exclusive ownership and the rights of the Service Provider.

102.           The User undertakes not to remove any information or data concerning confidentiality, trademarks, intellectual property and rights management from the Simple System.

Warranty of title

103.           The Service Provider hereby represents and warrants against the User that he obtained exclusive ownership and rights on the Simple System made available to the User, that the Simple System is considered as an individual and original creation and that third persons or organizations do not have any copyrights or any other claims related to the Simple System which shall restrict, prevent or exclude the exercise of the acquired rights of the User based on the present GTC.

The extent of the User’s license  

104.          By registering to the Simple System and by downloading the Simple System the User gains the following non-exclusive, non-assignable, non-transferable license without limitations concerning territory and languages, for the duration of the legal relationship with the Service Provider according to the present GTC:

a)      running and operating the Simple System,

b)      displaying on screen the Simple System. 

The license covers the use of the Simple System and the use of the corrected, modified or updated Simple System by the Service Provider.

105.           The User is not entitled to adapt, translate or modify the Simple System in any way, including the troubleshooting; he is not entitled to reproduce the Simple System in any way as well as to use the Simple System in any way which exceeds the extent and range of the license determined in the point 104. The User is not entitled to translate the language of the Simple System to another language or has translations prepared by third party. Furthermore, the User is not entitled to use the Simple System translated into other language by him or by third person.

106.           The User is entitled to install, run and use the Simple System only on devices owned or lawfully used by the User. Only the Service Provider has right to maintain the Simple System. In case of violating this provision, the Service Provider’s liability is excluded for the damages caused in the data, files and devices of the User or of the Simple System.

107.           The User is always entitled to use only the last updated version of the Simple System, the User is not entitled to use the previous versions before the last updated version after the new version has been installed or updated on the User’s device.

108.          The User is not entitled to sublicense, to transfer to assign the right of exploitation of the Simple System or any part of it to third person, or to assign his right fully or partly under the present GTC to third person.

109.           The source code of the Simple System shall not be delivered to the User it remains in the exclusive ownership and possession of the Service Provider.

110. The User is not entitled to know the source code. The User is not entitled to modify the Simple System or any part of it, to reproduce and translate the source code even if it is necessary for ensuring the compatibility and cooperation of the Application with the User’s existing information technological systems.

111.   The User is not entitled to decompile, translate, adapt, reproduce, crack the source code of the Simple System and he is not entitled to analyse the operation and the interim architecture of the Simple System.

112. The User is not entitled to distribute, publish or make available to third persons the Simple System or any part of it, including the software documentation.

113. The Service Provider gains exclusive and absolute rights to the use of the published comments (e.g.: chat, blog), remarks, suggestions, ideas of the User relating to the use of the Simple System. The Service Provider becomes the exclusive owner of all rights connected to such remarks and he may not be limited the usage thereof in any way. The Service Provider is entitled to exploit, use, disclose, adapt, delete, publish without any limitation and any compensation thereof provided to the User in any way.

Trademarks

114. The trademarks, in particular but not limited to Simple, Simple Labs logos and names, on the Service Provider’s Website and in the Simple System constitute the exclusive ownership of the Service Provider. Third persons are not allowed to use, distribute or publish these designations without the expressed previous written consent of the Service Provider in any way.

Limitation of liability

115. The Service Provider ensures the Simple System „as it is”, „with all of its defects” and „in condition viewed” to the User and all risks concerning the adequate quality, performance, adequacy, efficiency shall be borne by the User.

The User is required to ensure the sufficient hardware and software context for the installation and use of the Simple System.

116. The Service Provider excludes his liability for all consequences arisen from all reasons which do not belong to the Service Provider’s activity subject to the present agreement. The Service Provider is not liable for how and for what purposes the Simple System is used for by the User or third person – in particular he is not liable for whether the User or third person exercise its activity during the use of the Simple System according to the relevant legal and other contractual provisions.

117.  In case of false operation of the Simple System the User is entitled to claim to correct the defect on its choice according to the provisions concerning the false performance of the Civil Code. If the Service Provider does not undertake to correct the defect or if he does not accomplish it within 30 working days, the User is entitled to abandon the agreement and he is entitled to claim the compensation of his damages suffered in connection with that. The defect which does not encumber the appropriate use shall be corrected until the publication of the next program version.

118. The User shall inform the Service Provider immediately if he realizes defect and he shall declare all circumstances in connection with that. The User shall closely cooperate with the Service Provider according to the instructions of the Service Provider during the identification of the defect and the troubleshooting. The User shall communicate all information the Service Provider requires to the Service Provider.

119. The User shall regularly save the programs and data files being on his mobile device using the Simple System and he shall ensure the saving thereof. The Service Provider is not liable for the failure of the other software products and data files stored on the User’s mobile device using the Simple System and for the consequences arisen from that, therefore the User shall manage his data storage devices with particular care.

120.           The Application operates only in environment legally cleared and free from viruses. The Service Provider excludes his liability for the consequences and failures arisen from unlawful access, inappropriate use, hardware failure, inappropriate operating environment (including power failures).

The Service Provider is not liable for any damages the User or third person suffered and which are arisen from the data basis connected to the Simple System by the User, the databases created in the Simple System by the User, the data carried in into the Simple System by the User; exclusively the User shall have liability for that. 

The Service Provider does not have liability for the correctness of the data, information in the Simple System and for the damages the User or third person suffered and which are arisen from the use of those data and information.

The Service Provider is not liable for any quality or attribute of the utilised network connection, as contracted for by and between the User and third parties; including, but not limited to the quality of the connection, the available bandwidth, the connection speed, or the precision of mobile global positioning (GPS/A-GPS). The Service Provider is not liable for any and all damages incurred – be they direct or indirect – from the abovementioned third-party factors and criteria. The accuracy of mobile global positioning (GPS/A-GPS) shall be checked by the User before using Simple services which utilise mobile global positioning; and in the event of inaccuracy, shall manually refine positioning.

The Service Provider is not liable for any content concerning the Simple System including particularly but not limited to the unlawful, inadequate, obscene, indecent, threatening, humbling, abusive, insulting, injurious content; furthermore, the Service Provider is not liable for the behaviour, data transmission or data of any third person.

The Service Provider is not liable for any viruses or for any functions which influence or restrict the access and use of the Simple System, for the incompatibility of the Simple System with other webpage, services, software, hardware, for any delay or failure which the User realizes during the use of the Simple System and during the initiating, managing or finishing of appropriate and actual data transmission or transaction and for any damages and costs arisen from the use of the services ensured by third parties and available through references or which can be bound to them in any way.

121. The Service Provider is not liable if he fails any deadline or task according to the present GTC because of Force majeure – in particular because of elemental disaster, political events, the delay or refusal of the licenses out of the Service Provider’s competence or of magisterial measures, strikes, failure or interruption of public utility, telecommunication, communication services as well as if the performance became impossible because of Force majeure. The same provisions shall apply if the Force majeure affects the performance of the Service Provider and of his subcontractors, contributors or agent.

122.           If the User suffers damages for which the Service Provider is liable according to the present GTC, the User is entitled to enforce his claim for damages only to the extent of HUF 500,000 i.e. HUF Five hundred thousand against the Service Provider. The Service Provider shall be liable only for such damages the damage claim for which the User announced to the Service Provider – unless shorter limitation period or limitation for submission of claims specified in the law –   in writing within 6 (six) months calculated from the date on which the damages occur or from the date on which the User become aware thereof. The provision according to the present clause shall not be applied for damages caused intentionally.

123.           The Service Provider is not liable for the quality of or in other way for the manufactured goods and provided services by the Counterparty in quality or legal respect thereof.  The address of such problems shall be carried out between the Counterparty and the User.

124.           Furthermore, the Service Provider is not liable for any damages or consequences which are arisen from that the User’s user name or password necessary for the access to the Simple System are stolen, abstracted, unlawfully obtained in other way or lost by the User.

The User expressly waives – in the circle the law allows – to enforce any damage or other claim against the managing director of the Service Provider in connection with the present agreement. The Service Provider’s managing director is entitled to refer to this limitation of liability directly.

License control

125.           The User acknowledges that the Service Provider is entitled to check on the use of the Simple System and that it should be possible and that he is required to present information at the request of the Service Provider about the samples of the Simple System subject to the present contract. 

126.           If the User fails his obligation arisen from the previous point then the Service Provider is becoming entitled to terminate the agreement with immediate effect and/or to suspend the exploitation rights according to the contract and/or to enforce the payment of the damages caused.

Maintenance of the Simple System

127.The Service Provider maintains and updates the Simple System at the distance of time, in the way, with the content, with the frequency determined by him in his sole discretion. The Service Provider informs the User about the publication of the updated, new version of the Simple System on the User’s registered e-mail address.

128.           The User acknowledges and expressly accepts that during the maintenance and the update determined herein the Service Provider may access the User’s mobile devices and network using and running the Simple System in on-line way and may communicate with these devices and networks during which data - except personal and business data - may be transmitted from the User’s devices and networks for the purpose of the identification of the User’s devices. The User expressly accepts this data communication and data transmission and undertakes to make it continuously possible.

The Service Provider undertakes that he uses the data gained in the aforementioned way only for his maintenance activity, he does not disclose them to incompetent third persons and he does not allow any access to those third persons, he keeps them strictly confidential and he undertakes to delete those data immediately if the purpose of the data management is occurred.

129.           In applying the present GTC update is every modification affecting any part or element of the Simple System the purpose of which is to keep the Simple System up to date, to maintain the Simple System, to ensure that one of the existing functions of the Simple System operates more advantageously, to update the Simple System in the way of the modification, correction of the given system part or system element, including particularly the modifications necessary because of the modifications of other software constituting the environment of the Simple System (e.g. operation system).

130.           The maintenance activity of the Service Provider does not cover the failure if it occurred as a consequence of the following events or behaviour in the Simple System:

a)      direct damages caused by elemental powers;

b)      breakage occurred during usage

c)      inappropriate use, negligence, damages caused intentionally;

d)      running program installed without the professional counselling of the Service Provider or against it;

e)      work managed by third party;

f)       inappropriate, negligence use of the hardware infrastructure running the Simple System or any failure thereof.

131.      The Service Proivder may upgrade the Simple System with frequency, in the way, in the date, with the content determined in his sole discretion. By applying the present GTC upgrade is the modification of the Simple System or any part or element of it the purpose of which is to ensure non-existing functions.

Modification of the GTC

131. The Service Provider is entitled to modify the present GTC in his sole discretion unilaterally. The reason of the modification can be in particular but not limited to:

a)      fundamental change in the circumstances of the Service Provider;

b)      essential change of technology;

c)      change of law;

d)      reason in connection with the Service Provider’s operation, business interests, technological or technical possibilities, economy or circumstances influencing the services.

132.           The Service Provider is obliged to freely publish the GTC, the modification of the GTC and the consolidated text of the GTC on the Website in a well seeable place, on the first page of the Website or in a directly accessible way from the Website, in a storable, displayable, printable form. The modification of the GTC takes effect on the 8th day after the publication and the modification of the GTC shall apply for every agreement concluded after or before the effective date of the modification of the GTC.  

133.           The Service Provider shall inform the Users about the modification of the GTC electronically in a way that the Service Provider informs the User about the modification of the GTC and the content of the modified GTC when the User firstly enters the Simple System after the modification in a pop-up window. The User accepts the modification of the GTC by clicking before entering.

134.           If the User does not protests against the modification of the GTC in writing within 8 days from the publication or from the notice by the Service Provider (which occurs later), it shall be deemed as accepting action with which the User expressly accepts the modification of the GTC.

If the User expressly protests against the modification of the GTC, and he expressly does not accept it, the User is entitled to terminate his agreement with the Service Provider in writing within 15 days.

Expiration and termination of the agreement

135.           The Service Provider is entitled to terminate his agreement concluded with the User under the present GTC in writing without any justification within 15 days by sending termination notice.

136.           The User is entitled to terminate his agreement concluded with the Service Provider under the present GTC in writing without any justification within 15 days by sending termination notice.

137.            The Service Provider is entitled to terminate his agreement concluded with the User in writing with immediate effect:

a)      if the User exceeds the license granted under the present GTC;

b)      if the User seriously breaches the provisions of the present GTC.

138.           The Parties are entitled to terminate the agreement under the present GTC by mutual consent in writing at any time.

139.           The Parties concluded the agreement under the present GTC for an indefinite period.

140.          The User shall compensate the damages the Service Provider suffers because of the User’s breach of the agreement under the present GTC. The obligation for damage compensation covers the direct, indirect, consequential, responsibility damages caused to the Service Provider as a consequence of the User’s breach of contract, the loss of profits of the Service Provider and the costs necessary for the elimination of the damages on the side of the Service Provider.

Miscellaneous provisions

141. If any provision of the present agreement is void or became void, this void provision does not affect the other provisions of the agreement.

142.           The present GTC is governed by the law of Hungary, the Hungarian authorities and courts have exclusive jurisdiction to judge any legal dispute arising from the present agreement.

143.           The Parties shall disclose its notices to each other in writing. The notice shall be deemed as written notice if it is delivered by personally, by courier service, by post as well as electronically if the electronic letter is sent from the electronic address of the Parties determined in the agreement and the addressee confirmed the receipt thereof.

144.          Unless the contrary is proven the notice shall be deemed as delivered to the other Party and as read by the other Party in the following dates:

a)      in case of delivery by courier on the 5th day from the posting date;

b)      in case of air post on the 7th day from the posting date;

c)      in case of electronic letter until 24:00 o’clock of the 2nd working day after the date of sending the notice.

145.           The present GTC has two language versions: Hungarian and English, in case of its interpretation, the Hungarian version shall prevail.

146.           To issues not governed under the present GTC, the provisions of the Hungarian Civil Code shall apply.

147.           The present GTC is concluded for an indefinite period of time.

 

Annex:

Annex  1: Tariffs announcement

Annex 1

ANNOUNCEMENT – SERVICE CHARGES

PARKING SERVICES

Type of the fee

Rate of the fee(gross amount including VAT)

Parking comfort fee

70,- Ft

E-VIGNETTE SERVICE FROM 1th January 2018

Rate of the fee (gross amount including VAT)

 

Category

 

D1

D2

B2

U

D1M

Weekly

150,- Ft

150,- Ft

150,- Ft

150,- Ft

150,- Ft

Monthly

150,- Ft

200,- Ft

250,- Ft

150,- Ft

150,- Ft

Yearly

300,- Ft

300,- Ft

2000,- Ft

300,- Ft

-

Country

150,- Ft

200,- Ft

250,- Ft

150,- Ft

-

Annex 2

Declaration of Cancellation/Termination (sample)

(We request to fill it out and send back to us only in case of the intention of cancellation/termination of the contract, if you purchased a ticket which is not only valid for a fix date or if you did not purchase a ticket but any other services.)

“Addressee: OTP Mobile Ltd.

1093 Budapest, Közraktár u. 30-32.

e-mail: ugyfelszolgalat@simple.hu

Undersigned hereby declare that I/we exercise my/our right of cancellation/termination in respect of the contract relating to the purchase of the following product(s) or the provision of the following service: 

Date of the conclusion of the contract/ date of the receipt:

Code number of the electronic ticket (only in case of ticket purchase):

I being fully aware of my criminal law liability hereby declare that I have not used the ticket. (only in case of ticket purchase)

Consumer’s name:

Consumer’s address:

Consumer’s signature: (only in case of paper based declaration)

Done at…

Annex 3

Information on Cancellation/Termination

Right of Cancellation/Termination

Provided that you have purchased a ticket which is not only valid for a fix date (e.g.: museum entry tickets which can be used at any time) or above the tickets, if you have purchased other service, then you are entitled to cancel the contract within 14 days without any justification. In case of ticket purchase, the cancellation/termination deadline expires on the 14th day counting from the conclusion of the contract, if you have purchased a product different from the ticket then the deadline expires on the 14th day counting from the day on which you or a third person other than the carrier receive the product.

If you are willing to exercise your right of cancellation/termination, send us your unambiguous declaration containing your intention of cancellation/termination (e.g.: by post, by fax, or in a letter sent electronically) to the following address: OTP Mobile Ltd., seat: 1093 Budapest, Közraktár u. 30-32.; telephone: +36-1-776-6901; email: ugyfelszolgalat@simple.hu. For this purpose you may use the declaration of cancellation/termination sample forming Annex 2. You exercise your right of cancellation/termination within the time limit if you send your declaration of cancellation/termination before the expiry of the time limit.      

Annex 4

GENERAL TERMS AND CONDITIONS

Effective: from November 23, 2015

These General Terms and Conditions (hereinafter GTC) govern the general conditions of the attendance of ticket purchasers and visitors at any festivals (hereinafter each referred to as Event, collectively referred to as Events) organised and staged by SZIGET Cultural Management Limited (hereinafter Sziget), as well as the rights and obligations arising from the legal relationship between Sziget and the ticket purchasers and visitors.

The provisions of this GTC are applicable in all cases to attendance at the Events, and the legal relationship between Sziget and the ticket purchasers and visitors.

Sziget informs the Visitor that the GTC as amended from time to time and the Visitor Policies of each Event not constituting part of this GTC, as well as the price list also not constituting part of this GTC and containing the description and price of the tickets and passes sold by Sziget and the privacy policy are available and may be printed from the http://sziget.hu website and its sub-pages, and are also available at the registered office of Sziget (Hungary, H-1033 Budapest, Hajógyári sziget, hrsz. 23796/58), at cash desks and information points.

I.                        DETAILS OF SZIGET

1.        Full company name of Sziget: SZIGET Cultural Management Limited

2.      Registered office of Sziget: H-1033 Budapest, Hajógyári-sziget, Hrsz. 23796/58, Hungary

3.      Registration authority for Sziget: Budapest Metropolitan Court as Court of Registration

4.      Company registration number of Sziget: 01-09-263756

5.      Tax ID of Sziget: 10837410-2-41

II.                        DEFINITIONS

1.        Sziget: the company defined in section I.

2.      Event/Events: any festival/festivals organised and staged by Sziget, that is the totality of performing art – music, entertainment and cultural – programmes and other free or for-payment Services provided by Sziget in a given period in a certain area.

3.      Term of the Event: the term of any given Event shall correspond to the time period between the commencement and the closing of the Event. Commencement of an Event shall correspond to the beginning of validity of the Ticket that authorizes, out of all Tickets specified in the Price List for this Event at the start of ticket sales, for the earliest entry for the given Event. Closing of an Event shall correspond to the end of validity of the Ticket that authorizes, out of all Tickets specified in the Price List for this Event at the start of ticket sales, for the longest stay at the given Event. Sziget reserves the right to organize programmes or provide Services on an additional day, that is before or after the Term of the Event, as specified hereinbefore. Such additional days shall not be considered as an integral part of the Event, and may be visited only with a supplementary ticket.

4.      Product: items and rights of pecuniary value which may be purchased from Sziget, its Associates or other Contracted Partners in the framework of the Events, as well as any vouchers or other similar means which may be exchanged for them.

5.      Service: any service which is made available by Sziget or its Contracted Partners at the Events either free of charge or for consideration.

6.      Ticket: a certificate issued in any (printed or electronic) form, verifying a claim for a wristband at the Event organised by Sziget. Tickets are anonym and have a unique identifier.

7.       Non-visitor Ticket: all types of Tickets identified with a mark other than “visitor”.

8.      Wristband: a certificate applied by Sziget when validating a Ticket which provides entitlements identical to those included in the Ticket (day ticket, pass or minute-based ticket) and – provided that it is secured according to section VI/1 – exclusively certifies that its bearer is entitled to visit the respective Event. Entitlements included in certain Tickets may be provided by more than one wristbands. Wristbands remain in the property of Sziget until twenty-four hours after the closing of the Event.

9.      Consumer: the Ticket Purchaser and the Visitor, according to article 8:1 paragraph (1) 3 of the Hungarian Civil Code. An Unauthorised Participant shall not be considered as a Consumer.

10.   Ticket Purchaser: the person purchasing the ticket from Sziget.

11.      Visitor: a natural person entitled to enter and participate in a specific Event.

12.    Unauthorised Participant: a natural person attending a respective Event without having a valid title for entry, including that person who exchanges for a wristband a Ticket that he/she acquired unlawfully or that third party who attends a respective Event with such a wristband.

13.    Associate: a subcontractor or agent of Sziget who facilitates the organisation of the Event.

14.   Contracted Partner: an enterprise or other legal person performing independent activity at a respective Event based on a contractual relationship with Sziget, and not qualifying as an Associate.

15.    Third Parties: natural and legal persons other than Sziget and the Consumer.

16.    Visitor Policy: documents applicable to the respective Events, partly providing a short summary of the provisions contained in this GTC, partly containing special mandatory provisions for each Event set forth with respect to the circumstances of the respective Event, including entry and conduct rules; they do not constitute an annex of the GTC and are available on the website of Sziget and the sub-pages thereof, as well as on-site at the Events.

17.    Price List: a document not constituting part of the GTC, containing the description, price and associated administration costs of tickets and passes sold by Sziget, as well as the various discount periods for ticket sales.

18.    Payment Policy: a document not constituting part of the GTC, governing the rights and obligations in respect of the use of cash-free payment methods issued based on a case by case decision by Sziget for certain Events.

III.                        SCOPE OF THE GTC

1.        The personal scope of this GTC covers Sziget, as well as the Consumers and Unauthorised Participants. The conditions of the legal relationship between Sziget and the Associates and Contracted Partners are contained in separate contracts.

2.      This GTC is for an unlimited period. By this GTC becoming effective, Sziget’s GTC of November 3, 2014, shall become null and void.

3.      The Consumer agrees that Sziget is entitled to modify this GTC unilaterally for well-founded reasons. A well-founded reason is a change in a mandatory provision of any legal regulations relating to the legal relationship between the parties, or if the modification is supported by the requirement to conduct the Event in a safe and profitable manner at all times, by public safety or public health aspects, a development or change of ticket sales processes applied by Sziget, or domestic or international economic conditions, market processes or by a change in festival visiting habits. If the GTC is modified, the modifications are marked in italics and underlined type face and deletions are marked with strikethrough for comparison with the contents of the consolidated version of the most recent GTC. The modifications take effect immediately upon publication on the website operated by Sziget and, if the modification affects the legal relationship under section IV/2. (i.e. not exclusively the ticket purchase process under section V.), the Consumer, for fourteen days from this date, is entitled to terminate this legal relationship in writing without giving reasons, provided that he has not begun visiting the Event. The Consumer does not have a termination right if the modification contains only provisions more favourable to Consumers. With respect to this, Sziget notes for the Consumer that the GTC – as well as the Visitor Policy of each Event and the Payment Policy which do not constitute part of this GTC – may be modified after ticket purchase, even immediately before the Event. Sziget recommends that the Consumer should monitor the modifications of this GTC.

4.      The Ticket Purchaser agrees by purchasing the Ticket, the ticket holder – other than the Ticket Purchaser – agrees by obtaining the Ticket lawfully, and the Visitor – if he/she has not already been a ticket holder – agrees by receiving the wristband to be bound by this GTC. The Ticket Purchaser – and if further transfers occur, the further transferor – shall be required to inform the Visitor about this upon transferring the Ticket, and shall be responsible for any damage arising from omission of information.

5.      The ticket holder who has not obtained his/her Ticket lawfully – including the case when the Ticket had not been obtained by any of the former ticket holders lawfully – agrees by his/her attempt to exchange the Ticket for a wristband, the Unauthorised Participant who has a wristband agrees by receiving the wristband, the Unauthorised Participant who does not have a wristband agrees by commencing unauthorised participation at the Event to be bound by the provisions and obligations set forth by this GTC. These persons acknowledge the fact that pursuant to this GTC they shall have no rights toward Sziget, with respect to the circumstance that Sziget does not enter into a contract with them and does not make any undertakings toward them.

IV.                        THE NATURE OF THE LEGAL RELATIONSHIP

1.        The Ticket authorising participation at the respective Event is sold by Sziget to the Ticket Purchaser, which legal relationship is completed by paying the consideration for the Ticket and the transfer of the Ticket by Sziget. Following this the Ticket Purchaser – if he/she remains in the possession of the Ticket – or the actual ticket holder, who has obtained the Ticket via a chain of lawful transactions, shall be entitled to receive the wristband(s) from Sziget.

2.      Sziget provides the Visitor with the opportunity to participate, pursuant to the terms set forth herein, in a given Event. No refund shall be given if the Ticket Purchaser or the person – other than the Ticket Purchaser – being lawfully in the possession of the Ticket or the wristband does not want to, or cannot, attend the Event due to any reason, or if the Visitor leaves the Event before the time until he/she would have been entitled to attend the Event. The Unauthorised Participant shall not be entitled to participate in the Event.

3.      A given Event – in accordance with the provisions of section II/2 – is constituted by the totality of the programmes and the Services provided by Sziget, and the contents and quantity of programmes and Services available at the Events is developed by Sziget as organiser and stage-manager in accordance with the practice of previous years. Considering that Sziget provides the programmes and Services in cooperation with numerous Associates and depending on the performance of such Associates, Sziget shall not guarantee for the Visitor the availability, content, quality and quantity thereof (such as the performance of a certain artist, that the performance of a certain artist shall be according to the Visitor’s expectations, or the opportunity to participate in a specific programme and/or at a specific venue), which however takes shape depending on the special characteristics of the venue and the equipments therein (like the holding capacity of a given venue). Nevertheless, at all times Sziget uses all efforts to provide the programmes and Services communicated beforehand, and if provision becomes impossible, to substitute another programme or Service for the cancelled programme or Service communicated beforehand.

V.                        TICKETS, TICKET PURCHASE

1.        Ticket
After the exchange of the Ticket for a wristband, the wristband incorporates the rights and obligations provided by the Ticket.

2.      Ticket purchase

2.1               Ticket purchase via electronic means
The online ticket purchase methods are provided by Sziget through its own online sales interface, or involving a specialised Contracted Partner through a secure online payment interface provided by a financial institution. In these systems reservation is not possible, but Sziget is entitled to make exceptions in certain cases. After providing the necessary data, accepting this GTC and a successful bank transaction, a link is sent by Sziget or its Contracted Partner in an email to the email address provided by the Ticket Purchaser, and the Ticket Purchaser may download his/her Ticket(s) by clicking on this link. If the Ticket Purchaser does not receive the Ticket(s) due to a technical problem, Sziget, if notified by the Ticket Purchaser, shall send them again, free of any charge, to the given email address. Considering that the ticket purchase is considered as completed and the Ticket is considered as delivered to the Ticket Purchaser when Sziget sends this email, it is the Ticket Purchaser’s sole responsibility to notify Sziget in case he/she does not receive his/her Ticket.
A separate certificate (voucher and/or other individually identifiable electronic solution [for example QR code]) is assigned to each Ticket purchased and so the Ticket Purchaser shall find one or more links per purchase on the download interface, depending on the number of Tickets purchased. Each link leads to a different certificate (voucher and/or other individually identifiable electronic solution); therefore, if more than one Ticket is ordered, all certificates must be presented. For each certificate (voucher or other individually identifiable electronic solution) Sziget would only hand over one wristband (and, depending on the type of the Ticket, a supplementary [for example, a VIP-] wristband).
The Ticket Purchaser is responsible for retaining the certificate (voucher and/or other individually identifiable electronic solution) and for presenting it when entering to the Event in a form communicated by Sziget in the course of the ticket purchase.
Sziget hereby draws attention to the fact that the Tickets (vouchers and other individually identifiable electronic solutions) are anonym, therefore the Tickets cannot be registered or connected to a specific person, which shall only take place upon entering the Event, pursuant to section VI/1. Despite the foregoing, for transaction security reasons and to facilitate those written in the privacy policy, Sziget preserves the data of the Ticket Purchaser which shall be linked in Sziget’s database to the Tickets purchased.
Contrary to those written hereinbefore, Non-visitor Tickets are, pursuant to the contracts under which they are issued, connected to specific Visitors.
Wristbands are handed over by Sziget to the first person at the respective Event on the spot who presents the barcode given in the certificate (in the voucher or in the other individually identifiable electronic solution). In case of a misuse of the certificate (for instance an earlier, unauthorised entry with the barcode) Sziget shall not issue a new wristband or new Ticket. Considering this it shall be the Ticket Purchaser’s or the subsequent ticket holder’s sole obligation and responsibility to safeguard the certificate (voucher or other individually identifiable electronic solution) diligently, in a way to avoid access for unauthorised persons. Sziget excludes its liability for all and any misuse.
Further information about the detailed conditions applicable to online ticket purchase is provided by Sziget or its Associate on the online ticket purchase interfaces, especially in respect of the following topics: concluding a contract online, payment and performance methods, invoicing and data handling.
Sziget reserves the right to charge an administration fee per item for the online service, the amount of which is set out in the price list as amended from time to time.

2.2              Ticket purchase in person
The Ticket Purchaser may receive the Ticket(s) at the sales points operated by Sziget or its Contracted Partner in office hours, in exchange for cash, discount card or discount voucher type as defined by Sziget or by bank transfer, upon simultaneous performance.

2.3              The transfer of Tickets
The Ticket may be transferred freely. If the Ticket is transferred, the transferor of the Ticket must secure that the person acquiring the Ticket from him/her accepts Sziget’s GTC, and he/she is responsible for any damage arising from omission of this information. The person acquiring the Ticket is aware of the fact that the transferor of the Ticket – or in the case of multiple transfers, all previous transferors – had access to the certificate (voucher or other individually identifiable electronic solution) required to exchange the Ticket for a wristband. It is the responsibility of the person acquiring the Ticket to make sure that the transferor of the Ticket would not use this certificate in the future. As the conditions of the transfer transaction are set forth by the transferor and the person acquiring the Ticket between themselves, their legal relationship – including liability for misuse – shall exclusively be governed by their agreement. As it shall be no party to this legal relationship, Sziget explicitly excludes all liability for the transfer of Tickets, including liability for any misuse of Ticket transfer (especially for an earlier, unauthorised entry with the barcode of the Ticket), and draws attention to the fact that it shall not issue, even in the case of misuse, a new wristband or new Ticket to the person acquiring the Ticket.

3.      Replacement, exchange and refund of tickets
The purchase of tickets may be cancelled at any time before payment is effected without any consequences. Following this, based on article 29 paragraph (1) subparagraph l) of Government Decree 45/2014. (II. 26.) the Ticket Purchaser is not entitled to withdraw from the ticket purchase service. Sziget excludes the exchange, replacement or refund of the Tickets, or the reimbursement of their purchase value in any other ways, except in special cases as determined in the Price List on a case by case basis for certain Events, and the exchange of Tickets to VIP Tickets for appropriate simultaneous extra payment.

VI.                        ATTENDANCE AT THE EVENTS

1.        Wristband

The Ticket shall only entitle its holder for a wristband if he/she – and in the case of multiple transfers, all previous ticket holders – has acquired it lawfully. In case suspicion arises during entry for the Event that the ticket holder – or in the case of multiple transfers, any of the previous ticket holders – may have acquired his/her Ticket unlawfully (including via, but not limited to, a credit card fraud) Sziget explicitly reserves the right to demand from the ticket holder documents and/or certificates verifying the lawful acquisition or purchase of the Ticket, to judge the sufficiency of these at its own discretion, and in the lack of a satisfactory document or certificate to invalidate the Ticket without any obligation to refund the purchase price, and refuse entry for the Event. Sziget shall register and connect the wristband to a specific person during the entry procedure and in the course of this it shall require the verification of personal identity by a personal identification document containing a photograph of the document-holder, moreover Sziget shall read, record, store, and manage the data of the personal identification document pursuant to the applicable data handling authorisation and/or policies. If the person intending to enter the Event refuses to comply with those written in the previous sentence, then Sziget shall be entitled to invalidate the wristband without any obligation to refund the purchase price, and refuse entry for the Event. In the case of a pre-purchased Ticket, Sziget may make possible to register and connect the wristband online to a specific person prior to the Event, which shall not be considered, however, to connect the Ticket itself to a specific person, therefore it shall remain important for the ticket holder to safeguard the Ticket. Sziget shall be entitled to temporarily suspend, in justified circumstances (especially if a large number of Visitors intend to enter the Event), the application of the procedures written in this paragraph.

Sziget reserves the right to apply RFID wristbands, in which case the rights attached to the wristband shall be exercised – and also the existence of such rights shall be checked – via RFID technology.

As a general rule, wristbands worn on the wrist entitle the Visitor to remain in the area of the Event; if necessary and approved by Sziget, however, the wristband may be worn on another limb provided that the wristband cannot be removed without damaging it. Compliance with this is inspected by Sziget and its Associates at the entrance, at the exit and continuously in the area of the Event. The Visitor bears full liability for any damage to or loss of the wristband (including any damage to or loss of the RID chip integrated therein); therefore, upon the occurrence of such an event, the Visitor loses his/her rights provided by an intact wristband, and is required to leave the area of the Event. Damaged wristbands – those re-sealed or severed, whose fastener has been opened, whose diameter exceeds that of the wearer’s fist or which have been tampered with in any way, whose RFID chip is damaged or missing, etc. – are invalid. Sziget will not replace or exchange damaged or lost wristbands.

Furthermore, Sziget reserves the right to inspect on the spot the legal title of the holders of wristbands. Those inspected must cooperate with Sziget and hand over the information required.

2.      Entry

2.1.     Entry to the Events is only possible at the designated places and time periods, exclusively by authorised persons.

2.2.   Upon entry, Visitors and Unauthorised Participants subject themselves to the lawful entry procedure applied to the given Event. Sziget shall be entitled to record the image of the Visitor and that of the Unauthorised Participant and to store, manage and hand it over to authorities – if requested so by them – in order to prevent unlawful entry and to identify the person responsible for such unlawful conduct.

2.3.   For ensuring the safe conduct of Events, Sziget reserves the right to restrict in the Visitor Policy of the Event, or at the Event site, the scope of objects or equipment which may be taken in to the area of the Events. Food, drinks and tobacco products may only be taken in to the area of the Events to the extent allowed by legal regulations and the Visitor Policy of the respective Event. Sziget recommends that Visitors should check the Visitor Policy.

2.4.    Entry in a vehicle to the area of Events is not permitted without a permit issued by Sziget. Those holding a vehicle entry permit are also obliged to follow all traffic rules and regulations at Events. Sziget recommends using forms of public transport and taxi services to access the Events.

2.5.   Children under the age of eleven (11) may visit the Event free of charge. Children under the age of fourteen (14) may only enter the Events if accompanied by an adult in full possession of their faculties. This adult shall be liable for the children he/she escorts and for remaining in a condition that enables to perform his/her duties responsibly. An adult may only be accompanied by no more than five children.

2.6.   Assistance dogs, guide dogs and police dogs as defined in the legal regulations may be brought into the area of the Event, with the reservation that, for the entry of other pets, rules may be set forth in the Visitor Policies of each Event. Sziget recommends that Visitors should check the Visitor Policy.

3.      Rules of conduct on the sites of the Events

3.1.     Visitors are required to abide by general norms and in accordance with relevant legal regulations, the GTC and with the given Visitor Policy on the sites of the Events. Visitors are required to refrain from all actions, statements or behaviour which endanger the life, health or physical well-being of others or which may violate others’ personal rights. Visitors are required to pay special attention to the protection of natural resources on the sites of the Events and must refrain from harming these natural resources. It is prohibited for Visitors to enter the closed areas accessible from the Event site. The Visitor acknowledges the fact that camping sites used by Tickets purchased from Sziget are part of the Event site, therefore the provisions of this GTC and the Visitor Policy of the given Event shall also regulate the rules of entry and conduct at these sites.

3.2.   Visitors acknowledge that Sziget, its Contracted Partners as authorized by Sziget, Associates, members of the press, other Visitors and other Third Parties may produce sound and image recordings of the Events. Accordingly, all Visitors, by virtue of their participation at the Events, give express permission to the recording and publication of their image, likeness and actions. Visitors, however, may only be named in such recordings with their express permission. Visitors considered public figures may be named without their permission. The person making recordings according to the above rules shall gain transferrable and exclusive usage rights that are unrestricted in time, geographical location and form of usage with regard to the recordings of Visitors. Sziget and persons authorized by Sziget are entitled without restriction to make profit from, use (especially for the purpose of promoting the Events), copy, publish, rework, make public, broadcast to the public and distribute such recordings of Visitors, without having to provide any consideration to Visitors. Visitors expressly acknowledge that Sziget may record the Events, concerts and programmes, may copy the recordings and distribute them on image-bearing media, may broadcast them or otherwise make them public and may do so repeatedly, including making the Events, concerts and programmes available to the public by wire or by any other means (for example, through YouTube), such that members of the public can individually select the place and time of access. Visitors are not entitled to make any claim against Sziget concerning recordings and their publication as set out above. Visitors are entitled to make sound and image recordings at the Events, but may only make sound and image recordings with a sound and image recorder integrated into a telecommunication device used for personal aims (for example a mobile phone or a tablet) or otherwise with a non-professional equipment, moreover, visitors may not sell, use for consideration or use for commercial purposes without consideration image and voice recordings that they have made, name Visitors featuring in such recordings without their consent, or violate the personal rights of such Visitors. Sziget is expressly not liable for other Visitors violating the above rules.

3.3.   Any form of economic, commercial or advertising activity on the sites of the Events – including the area in front of the gates of the Event – without the prior written permission of Sziget is prohibited.

3.4.  No alcoholic beverages may be served to minors under the age of eighteen and to intoxicated individuals by any vendor at the Events. The use of substances qualifying as banned drugs pursuant to the laws in effect is prohibited in the area of the Event and is punishable by law. Sziget reserves the right to introduce a system at any given Event by which alcohol may only be served to Visitors if the given Visitor shows certification, provided following prior or first identification, that they are entitled to be served alcohol (e.g. a wristband).

3.5.    Given that the aim of the Event is to provide Visitors with civilised and undisturbed entertainment, demonstrations of any kind not related to events organised by Sziget, regardless of the number of participants, are prohibited. Nevertheless, Sziget reserves the right to permit certain demonstrations at its sole discretion based on prior request by the organiser of the demonstration. In such cases the participants are obliged to comply with these General Terms and Conditions and otherwise conduct themselves in a manner that does not disturb, impede, restrict or render impossible the entertainment of other Visitors, the ability to move around the Events area, access to the Events area or the ability to exit the Events area, and the use of Services and/or Products by other Visitors. Sziget is entitled to end demonstrations that it has not expressly authorized without giving a reason. Sziget also reserves the right to end demonstrations that it has authorized pursuant to the above without giving a reason. Sziget is entitled to set out conditions pertaining to demonstrations, in particular the number of participants, location and duration, at its exclusive discretion. If Sziget declares the end of a given demonstration, the participants are obliged to immediately stop the demonstration. If Sziget sets out conditions for a demonstration that it has authorized or recognized as described above, the participants are obliged to comply fully with these conditions.

4.      Rules of conduct outside the sites of the Events

Visitors are obliged to conduct themselves in a civilised manner and abide by general norms, in accordance with the relevant laws, outside the sites of the Events and on the route there and back. Visitors are required to refrain from all actions, statements or behaviour which endanger the life, health or physical well-being of others or which may violate others’ personal rights, with particular regard to other Visitors and Third Parties who are local residents.

5.      Lost items

The Visitor Policies for the individual Events set out the rules applying to lost items. Sziget advises that Visitors check the given Visitor Policy.

6.      Safety

On the sites of the Events, Sziget’s suitably qualified and authorized employees or Associates will ensure enforcement of the rules of conduct and safety. Visitors expressly undertake, by virtue of their participation in the given Event, that they will fully cooperate with these Associates within the bounds of the law and will follow their instructions in the event of an emergency or if other important circumstances (for example reasons of public health) justify it.

7.      First aid and medical care

Continuous first aid and medical care will be provided on the sites of the Events. The wristband does not entitle Visitors to use of these services; visitors are entitled to use these only if they provide suitable social security, health insurance or travel insurance cover, or if they cover the costs of these services themselves.

8.      Provision of Services and sale of Products

Both Services and Products that are free of charge and those for which payment is required may be used at the Events. Visitors undertake to pay for all Services and Products for which payment is required, and assume liability for paying all due purchase prices and fees promptly.

Visitors shall make payments for Products and Services for which payment is required using the payment methods offered by Sziget, its Associates or Contracted Partners. If Sziget so decides with regard to any Event, on the site of the given Event all purchase prices and fees will be payable exclusively by the means designated by Sziget and set out in the Payment Policy, instead of by cash. In that event, Visitors may only purchase Products and Services for which payment is required if they have accepted the relevant Payment Policy. The Payment Policy shall be available at Sziget’s website and on the site of the Event not later than on the day preceding the commencement of the first Event concerned.

9.      Visitor Policies

The Visitor Policies of the individual Events do not constitute an annex of these General Terms and Conditions. The Visitor Policies summarize the key information concerning the given Event (name, location, duration, getting there etc.) and the main rules of conduct pertaining to the Event, as also set out partially in the General Terms and Conditions. Sziget draws attention to the fact that the Visitor Policies may be amended without prior notice, including immediately prior to the given Event, so Sziget recommends that Visitors monitor the Visitor Policies. The effective Visitor Policies may be viewed on the Sziget website and its sub-pages, as well as on the sites of the Events.

VII.                        WARRANTIES AND LIABILITY

1.        Sziget warrants that Visitors can enter the given Event with the wristband provided in exchange for the relevant, lawfully-acquired Ticket, but Sziget does not undertake any warranty with regard to how long the entry process (that is, the exchange of the Ticket for a wristband and entering the Event with the wristband) shall take, in view of the large number of visitors. As is generally known, the Event consists of a collection of events, so, in view of the large number of visitors, the above warranty does not extend to the individual events, for example to whether it is possible to enter the individual events, how long it takes to enter and the quality of enjoyment, and Sziget explicitly excludes to refund to the Visitor the price of his/her Ticket, or to give a subsequent discount, or to pay to damages, indemnification or compensation of whatever kind. Within the Events, Sziget is entitled to unilaterally change the times of individual events (that is, Sziget expressly reserves the right to change the programme), but the times of events will not necessarily be changed in the event of bad weather conditions. Considering that there is no contractual relationship between Sziget and the Unauthorised Participant, Sziget explicitly excludes all liability toward the Unauthorised Participant for contractual breach and for all claims that a Consumer may enforce.

2.      Sziget reserves the right to modify, restructure and further develop the Events, and the Services and Products provided at the Events, according to its discretion, as required. Visitors are not entitled to make any claims against Sziget with regard to such modifications, restructuring or further developments.

3.      In the event of lawful cancellation by Sziget, visitors are not entitled to make any claim against Sziget.

4.      Consumers expressly acknowledge that Products and Services may also be purchased in connection with the Events that are provided by other Contracted Partners and not by Sziget or its Associates. In such cases, the contract is concluded directly between the Consumer and the Contracted Partner, and the rights and obligations arising from the legal relationship apply solely to the Consumer and the Contracted Partner. Consumers expressly acknowledge that they may not make any claim against Sziget with regard to such Products and Services or in connection with the contract for such Products and Services. Sziget also states generally that it does not bear any liability in connection with Products and Services provided by Contracted Partners. Visitors may use Services and Products provided by Contracted Partners solely at their own risk. Sziget does not assume any liability for damage arising from or suffered in connection with purchasing or use of Services and Products provided by Contracted Partners.

5.      Visitors may only enter the Event at their own risk. Sziget shall be liable solely for intentional breaches of contract imputable to it and breaches of contract damaging human life, physical well-being or health, if such damages are caused by Sziget, and excludes any liability beyond the explicit statutory rights of the Consumer with regard to any other damage event, including those damaging human life, physical well-being or health or damaging property. The price of the Ticket has been determined with consideration to the exclusions of liability set out above. If Sziget operates a storage facility for luggage or valuables, then it will be liable for items placed there, with the exception of items excluded in the given Visitor Policies, according to the rules and up to the limits specified in the given Visitor Policies. Sziget bears no liability with regard to items placed in the designated parking areas, in particular motor vehicles parked there and items in such vehicles.

6.      After the Ticket Purchaser has been given the ticket, or the Visitor has been given the wristband, Sziget may not be held liable for damage to or destruction of the Ticket or wristband. Visitors are not entitled to make any claim against Sziget on the grounds of procedures used with regard to damaged or lost wristbands.

7.       The Consumer states that the data that it has provided as being correct will be provided correctly when making purchases and on any other occasion when required for use of the Services. Sziget does not bear liability for damage resulting from incorrect or non-functioning data, email addresses or delivery addresses being provided, and may demand compensation for damage arising in this regard.

8.      The Consumer acknowledges that Sziget does not bear liability for any damage or abuse arising during or as a consequence of any payment method, including if the Consumer has not reported the loss of a bank card to the bank issuing the bank card. Sziget in particular does not bear liability for the errors, failings or security of the payment method used. In the case of bank transfers, Sziget is not liable for the time taken for the transfer to be processed (with particular regard to banking holidays), or for damage arising from incorrect provision of the payee identifier or the transfer amount.

9.      Visitors and Unauthorised Participants are fully liable under both civil and criminal law for any damage caused by them or their pets in the framework of the Event or in connection with the Event to Sziget, its Associates and Contracted Partners, other Visitors and Third Persons.

10.   Sziget is not liable for any damage caused by the unlawful activities or omissions of any Visitor, Unauthorised Participant, pet or Third Person to any Visitor to Sziget, Unauthorised Participant, or Third Person. The Visitor acknowledges the fact that there may be ownerless or wild animals in the Event area which may put the Visitor’s life, physical integrity or health in risk. Sziget excludes its liability for damages caused by such ownerless or wild animals.

11.      Sziget is not liable for any damage events that may occur outside the Event or on the way there and back, since Sziget may solely be held liable for damage events occurring on the sites of the Events, providing the conditions for its liability set out in these General Terms and Conditions are met.

12.    Since deconstruction works shall commence, without delay, at the closing time of the Event, the Visitor may only stay at the Event site following this time at his/her own responsibility. If any Products or Services are available for the Visitor following the closing time of the Event, then, following this time, the Visitor may only purchase or use these at his/her own responsibility.

13.    Sziget is not able to provide a place for Visitors to leave pets, equipment, drinks, food and tobacco products that may not be taken onto the sites of the Events, unless such a possibility is provided at a given Event, according to its Visitor Policy. However, Sziget shall not be liable for such items even in the latter case.

14.   Pursuant to this GTC and article 6:22 paragraph (3) of the Hungarian Civil Code, claims arising from the legal relationship between Sziget and the Consumer may only be enforced within a six-months limitation period.

VIII.                        PENALTIES

1.        Sziget is entitled to terminate the legal relationship with regard to the given Event or all those Events for which the Consumer has a Ticket or wristband with immediate effect if the Consumer has breached any provision of these General Terms and Conditions in connection with the legal relationship pertaining to any Event. In such case, Sziget may invalidate the Consumer’s Ticket or remove his/her wristband, and the Consumer shall be obliged to leave the Event. The Unauthorised Participant is not allowed to participate and must leave the Event without delay.

2.      Sziget is entitled to impose a partial ban (applying to the given Event or certain Events) or full ban (applying to all Events organised by Sziget) on the Consumer or Unauthorized Participant concerned for a specified term (until the end of the given Event or for a longer specified period) in addition to or in place of immediate termination of the contract. Following expiry of the ban, Sziget is entitled to make attendance of the Events subject to individual conditions. If the Consumer visits an Event during the term of the ban or if, after the expiry of such ban, violates the individual conditions imposed by Sziget, then he/she shall be obliged to leave the Event without delay.

3.      Sziget will report ticket forgers, persons participating in forgery, and persons committing other crimes to the relevant authorities.

IX.                        TRADEMARKS AND COPYRIGHT

1.        The trademarks, logos, and other information and materials on the websites of Sziget, in online and offline media and featuring at the Events are the sole property of Sziget, its Associates and its Contracted Partners. Visitors and third persons may not use, copy, distribute or publish such markings in any form for the purpose of generating revenue without the express and prior written permission of Sziget, its Associates and its Contracted Partners.

2.      Trademarks, logos, other information and materials are subject to industrial property rights and copyright, and the rights to these are held by Sziget, its Associates and its Contracted Partners.

3.      Sziget shall acquire unrestricted and exclusive usage rights with regard to comments, remarks, proposals and ideas communicated to Sziget, its Associates and Contracted Partners by Consumers in relation to the Events and in the course of the Events. Sziget shall gain exclusive ownership of all such remarks, and may not be restricted in using them in any way.

Sziget is entitled without restriction to make profit from, use, copy, publish, rework, make public, broadcast to the public and distribute such comments without having to provide any consideration for doing so.

X.                        X FORCE MAJEURE

If Sziget is not able to satisfy any of its contractual obligations as a result of a war, revolt, act of terrorism or threat of such, strike, a movement qualifying as a strike, an import or expert embargo, accident, fire, blockade, flooding, earthquake, natural disaster, severe storm, severe energy supply interruption, severe transport disturbance/obstruction, epidemic, authority or military provision, order or act, or any other disturbance that cannot be foreseen and cannot be averted and that is beyond the control of Sziget, then Sziget shall not be liable toward the Customer for any loss or damage arising as a consequence of such events. This force majeure provision shall be applicable accordingly to the given Event as a whole, and to particular programmes or Services of the given Event.

XI.                        DIFFERING RULES FOR FREE EVENTS

Chapters V and VIII, and Sections VII/6 and VII/7 of these General Terms and Conditions do not apply to free Events organised by Sziget, while sections III/3, III/4, VII/1, VII/5, VII/8 and Chapters IV and VI shall be applicable with the relevant deviations arising from the Events being free of charge.

XII.                        XII CLOSING PROVISIONS

1.        Sziget is entitled to use subcontractors and Associates.

2.      Sziget is a company registered in Hungary and with its head office in Hungary. These General Terms and Conditions are governed by Hungarian law, without regard to possible conflict of laws.

3.      The chapter headings are designed for easier orientation, but shall not be used for the purposes of interpretation.

4.      Sziget and the Consumer agree that the District Court of Budapest Districts II and III and the Székesfehérvár Court shall have sole jurisdiction with regard to any legal dispute concerning these General Terms and Conditions, the Events or Services and Products provided by Sziget, without regard to possible conflict of laws.

5.      The staff of the information tent and public relations office will receive visitor questions, comments, complaints and ideas connected to the Events, food & drink, organisation of the Events or any other topic at the sites of the Events on behalf of Sziget. Other contact details will be provided on the www.sziget.hu website and its sub-pages.

Budapest, November 23, 2015

GENERAL TERMS AND CONDITIONS

Effective: from November 30, 2015

These General Terms and Conditions (hereinafter GTC) govern the general conditions of the attendance of ticket purchasers and visitors at any festivals (hereinafter each referred to as Event, collectively referred to as Events) organised and staged by VOLT Produkció Limited (hereinafter VOLT Produkció), as well as the rights and obligations arising from the legal relationship between VOLT Produkció and the ticket purchasers and visitors, with the condition that for certain Events different rules, as set forth in the respective Visitor Policies, may also apply. In some cases no Visitor Policies shall apply for certain Events in which cases the policies of the respective event venues shall be applicable.

The provisions of this GTC are applicable in all cases to attendance at the Events, and the legal relationship between VOLT Produkció and the ticket purchasers and visitors.

VOLT Produkció informs the Visitor that the GTC as amended from time to time and the Visitor Policies of each Event not constituting part of this GTC, as well as the price list also not constituting part of this GTC and containing the description and price of the tickets and passes sold by VOLT Produkció and the privacy policy are available and may be printed from the http://nagyonbalaton.hu, http://bmylake.hu and http://strandfeszt.hu websites and their sub-pages, and are also available at the registered office of VOLT Produkció (Hungary, H-1033 Budapest, Hajógyári VOLT Produkció, hrsz. 23796/58), at cash desks and information points.

I.            DETAILS OF VOLT PRODUKCIÓ

1.        Full company name of VOLT Produkció:                         VOLT PRODUKCIÓ Limited

2.      Registered office of VOLT Produkció:                            H-1033 Budapest, Hajógyári sziget, hrsz. 23796/58, Hungary

3.      Registration authority for VOLT Produkció:                   Budapest Metropolitan Court as Court of Registration

4.      Company registration number of VOLT Produkció:        01-09-695549

5.      Tax ID of VOLT Produkció:                                              12625150-2-41

II.            DEFINITIONS

1.        VOLT Produkció: the company defined in section I.

2.      Event/Events: any festival/festivals organised and staged by VOLT Produkció, that is the totality of performing art – music, entertainment and cultural – programmes and other free or for-payment Services provided by VOLT Produkció in a given period in a certain area.

3.      Term of the Event: the term of any given Event shall correspond to the time period between the commencement and the closing of the Event. Commencement of an Event shall correspond to the beginning of validity of the Ticket that authorizes, out of all Tickets specified in the Price List for this Event at the start of ticket sales, for the earliest entry for the given Event. Closing of an Event shall correspond to the end of validity of the Ticket that authorizes, out of all Tickets specified in the Price List for this Event at the start of ticket sales, for the longest stay at the given Event. VOLT Produkció reserves the right to organize programmes or provide Services on an additional day, that is before or after the Term of the Event, as specified hereinbefore. Such additional days shall not be considered as an integral part of the Event, and may be visited only with a supplementary ticket.

4.      Product: items and rights of pecuniary value which may be purchased from VOLT Produkció, its Associates or other Contracted Partners in the framework of the Events, as well as any vouchers or other similar means which may be exchanged for them.

5.      Service: any service which is made available by VOLT Produkció or its Contracted Partners at the Events either free of charge or for consideration.

6.      Ticket: a certificate issued in any (printed or electronic) form, verifying a claim for a wristband at the Event organised by VOLT Produkció. Tickets are anonym and have a unique identifier.

7.       Non-visitor Ticket: all types of Tickets identified with a mark other than “visitor”.

8.      Wristband: a certificate applied by VOLT Produkció when validating a Ticket which provides entitlements identical to those included in the Ticket (day ticket, pass or minute-based ticket) and – provided that it is secured according to section VI/1 – exclusively certifies that its bearer is entitled to visit the respective Event. Entitlements included in certain Tickets may be provided by more than one wristbands. Wristbands remain in the property of VOLT Produkció until twenty-four hours after the closing of the Event.

9.      Consumer: the Ticket Purchaser and the Visitor, according to article 8:1 paragraph (1) 3 of the Hungarian Civil Code. An Unauthorised Participant shall not be considered as a Consumer.

10.   Ticket Purchaser: the person purchasing the ticket from VOLT Produkció.

11.      Visitor: a natural person entitled to enter and participate in a specific Event.

12.    Unauthorised Participant: a natural person attending a respective Event without having a valid title for entry, including that person who exchanges for a wristband a Ticket that he/she acquired unlawfully or that third party who attends a respective Event with such a wristband.

13.    Associate: a subcontractor or agent of VOLT Produkció who facilitates the organisation of the Event.

14.   Contracted Partner: an enterprise or other legal person performing independent activity at a respective Event based on a contractual relationship with VOLT Produkció, and not qualifying as an Associate.

15.    Third Parties: natural and legal persons other than VOLT Produkció and the Consumer.

16.    Visitor Policy: documents applicable to the respective Events, partly providing a short summary of the provisions contained in this GTC, partly containing special mandatory provisions for each Event set forth with respect to the circumstances of the respective Event, including entry and conduct rules; they do not constitute an annex of the GTC and are available on the website of VOLT Produkció and the sub-pages thereof, as well as on-site at the Events.

17.    Price List: a document not constituting part of the GTC, containing the description, price and associated administration costs of tickets and passes sold by VOLT Produkció, as well as the various discount periods for ticket sales.

18.    Payment Policy: a document not constituting part of the GTC, governing the rights and obligations in respect of the use of cash-free payment methods issued based on a case by case decision by VOLT Produkció for certain Events.

III.            SCOPE OF THE GTC

1.        The personal scope of this GTC covers VOLT Produkció, as well as the Consumers and Unauthorised Participants. The conditions of the legal relationship between VOLT Produkció and the Associates and Contracted Partners are contained in separate contracts.

2.      This GTC is for an unlimited period. By this GTC becoming effective, VOLT Produkció’s GTC of November 5, 2014 shall become null and void.

3.      The Consumer agrees that VOLT Produkció is entitled to modify this GTC unilaterally for well-founded reasons. A well-founded reason is a change in a mandatory provision of any legal regulations relating to the legal relationship between the parties, or if the modification is supported by the requirement to conduct the Event in a safe and profitable manner at all times, by public safety or public health aspects, a development or change of ticket sales processes applied by VOLT Produkció, or domestic or international economic conditions, market processes or by a change in festival visiting habits. If the GTC is modified, the modifications are marked in italics and underlined type face and deletions are marked with strikethrough for comparison with the contents of the consolidated version of the most recent GTC. The modifications take effect immediately upon publication on the website operated by VOLT Produkció and, if the modification affects the legal relationship under section IV/2. (i.e. not exclusively the ticket purchase process under section V.), the Consumer, for fourteen days from this date, is entitled to terminate this legal relationship in writing without giving reasons, provided that he has not begun visiting the Event. The Consumer does not have a termination right if the modification contains only provisions more favourable to Consumers. With respect to this, VOLT Produkció notes for the Consumer that the GTC – as well as the Visitor Policy of each Event and the Payment Policy which do not constitute part of this GTC – may be modified after ticket purchase, even immediately before the Event. VOLT Produkció recommends that the Consumer should monitor the modifications of this GTC.

4.      The Ticket Purchaser agrees by purchasing the Ticket, the ticket holder – other than the Ticket Purchaser – agrees by obtaining the Ticket lawfully, and the Visitor – if he/she has not already been a ticket holder – agrees by receiving the wristband to be bound by this GTC. The Ticket Purchaser – and if further transfers occur, the further transferor – shall be required to inform the Visitor about this upon transferring the Ticket, and shall be responsible for any damage arising from omission of information.

5.      The ticket holder who has not obtained his/her Ticket lawfully – including the case when the Ticket had not been obtained by any of the former ticket holders lawfully – agrees by his/her attempt to exchange the Ticket for a wristband, the Unauthorised Participant who has a wristband agrees by receiving the wristband, the Unauthorised Participant who does not have a wristband agrees by commencing unauthorised participation at the Event to be bound by the provisions and obligations set forth by this GTC. These persons acknowledge the fact that pursuant to this GTC they shall have no rights toward VOLT Produkció, with respect to the circumstance that VOLT Produkció does not enter into a contract with them and does not make any undertakings toward them.

IV.            IV THE NATURE OF THE LEGAL RELATIONSHIP

1.        The Ticket authorising participation at the respective Event is sold by VOLT Produkció to the Ticket Purchaser, which legal relationship is completed by paying the consideration for the Ticket and the transfer of the Ticket by VOLT Produkció. Following this the Ticket Purchaser – if he/she remains in the possession of the Ticket – or the actual ticket holder, who has obtained the Ticket via a chain of lawful transactions, shall be entitled to receive the wristband(s) from VOLT Produkció.

2.      VOLT Produkció provides the Visitor with the opportunity to participate, pursuant to the terms set forth herein, in a given Event. No refund shall be given if the Ticket Purchaser or the person – other than the Ticket Purchaser – being lawfully in the possession of the Ticket or the wristband does not want to, or cannot, attend the Event due to any reason, or if the Visitor leaves the Event before the time until he/she would have been entitled to attend the Event. The Unauthorised Participant shall not be entitled to participate in the Event.

3.      A given Event – in accordance with the provisions of section II/2 – is constituted by the totality of the programmes and the Services provided by VOLT Produkció, and the contents and quantity of programmes and Services available at the Events is developed by VOLT Produkció as organiser and stage-manager in accordance with the practice of previous years. Considering that VOLT Produkció provides the programmes and Services in cooperation with numerous Associates and depending on the performance of such Associates, VOLT Produkció shall not guarantee for the Visitor the availability, content, quality and quantity thereof (such as the performance of a certain artist, that the performance of a certain artist shall be according to the Visitor’s expectations, or the opportunity to participate in a specific programme and/or at a specific venue), which however takes shape depending on the special characteristics of the venue and the equipments therein (like the holding capacity of a given venue). Nevertheless, at all times VOLT Produkció uses all efforts to provide the programmes and Services communicated beforehand, and if provision becomes impossible, to substitute another programme or Service for the cancelled programme or Service communicated beforehand.

V.            V TICKETS, TICKET PURCHASE

1.        Ticket

After the exchange of the Ticket for a wristband, the wristband incorporates the rights and obligations provided by the Ticket.

2.      Ticket purchase

2.1.     Ticket purchase via electronic means

The online ticket purchase methods are provided by VOLT Produkció through its own online sales interface or that of its Associates or Contracted Partners, or involving a specialised Contracted Partner through a secure online payment interface provided by a financial institution. In these systems reservation is not possible, but VOLT Produkció is entitled to make exceptions in certain cases. After providing the necessary data, accepting this GTC and a successful bank transaction, a link is sent by VOLT Produkció or its Contracted Partner in an email to the email address provided by the Ticket Purchaser, and the Ticket Purchaser may download his/her Ticket(s) by clicking on this link. If the Ticket Purchaser does not receive the Ticket(s) due to a technical problem, VOLT Produkció, if notified by the Ticket Purchaser, shall send them again, free of any charge, to the given email address. Considering that the ticket purchase is considered as completed and the Ticket is considered as delivered to the Ticket Purchaser when VOLT Produkció sends this email, it is the Ticket Purchaser’s sole responsibility to notify VOLT Produkció in case he/she does not receive his/her Ticket.

A separate certificate (voucher and/or other individually identifiable electronic solution [for example QR code]) is assigned to each Ticket purchased and so the Ticket Purchaser shall find one or more links per purchase on the download interface, depending on the number of Tickets purchased. Each link leads to a different certificate (voucher and/or other individually identifiable electronic solution); therefore, if more than one Ticket is ordered, all certificates must be presented. For each certificate (voucher or other individually identifiable electronic solution) VOLT Produkció would only hand over one wristband (and, depending on the type of the Ticket, a supplementary [for example, a VIP-] wristband).

The Ticket Purchaser is responsible for retaining the certificate (voucher and/or other individually identifiable electronic solution) and for presenting it when entering to the Event in a form communicated by VOLT Produkció in the course of the ticket purchase.

VOLT Produkció hereby draws attention to the fact that the Tickets (vouchers and other individually identifiable electronic solutions) are anonym, therefore the Tickets cannot be registered or connected to a specific person, which shall only take place upon entering the Event, pursuant to section VI/1. Despite the foregoing, for transaction security reasons and to facilitate those written in the privacy policy, VOLT Produkció preserves the data of the Ticket Purchaser which shall be linked in VOLT Produkció’s database to the Tickets purchased.

Contrary to those written hereinbefore, Non-visitor Tickets are, pursuant to the contracts under which they are issued, connected to specific Visitors.

Wristbands are handed over by VOLT Produkció to the first person at the respective Event on the spot who presents the barcode given in the certificate (in the voucher or in the other individually identifiable electronic solution). In case of a misuse of the certificate (for instance an earlier, unauthorised entry with the barcode) VOLT Produkció shall not issue a new wristband or new Ticket. Considering this it shall be the Ticket Purchaser’s or the subsequent ticket holder’s sole obligation and responsibility to safeguard the certificate (voucher or other individually identifiable electronic solution) diligently, in a way to avoid access for unauthorised persons. VOLT Produkció excludes its liability for all and any misuse.

Further information about the detailed conditions applicable to online ticket purchase is provided by VOLT Produkció or its Associate on the online ticket purchase interfaces, especially in respect of the following topics: concluding a contract online, payment and performance methods, invoicing and data handling.

VOLT Produkció reserves the right to charge an administration fee per item for the online service, the amount of which is set out in the price list as amended from time to time.

2.2.   Ticket purchase in person

The Ticket Purchaser may receive the Ticket(s) at the sales points operated by VOLT Produkció or its Contracted Partner in office hours, in exchange for cash, discount card or discount voucher type as defined by VOLT Produkció or by bank transfer, upon simultaneous performance.

2.3.   The transfer of Tickets

The Ticket may be transferred freely. If the Ticket is transferred, the transferor of the Ticket must secure that the person acquiring the Ticket from him/her accepts VOLT Produkció’s GTC, and he/she is responsible for any damage arising from omission of this information. The person acquiring the Ticket is aware of the fact that the transferor of the Ticket – or in the case of multiple transfers, all previous transferors – had access to the certificate (voucher or other individually identifiable electronic solution) required to exchange the Ticket for a wristband. It is the responsibility of the person acquiring the Ticket to make sure that the transferor of the Ticket would not use this certificate in the future. As the conditions of the transfer transaction are set forth by the transferor and the person acquiring the Ticket between themselves, their legal relationship – including liability for misuse – shall exclusively be governed by their agreement. As it shall be no party to this legal relationship, VOLT Produkció explicitly excludes all liability for the transfer of Tickets, including liability for any misuse of Ticket transfer (especially for an earlier, unauthorised entry with the barcode of the Ticket), and draws attention to the fact that it shall not issue, even in the case of misuse, a new wristband or new Ticket to the person acquiring the Ticket.

3.      Replacement, exchange and refund of tickets

The purchase of tickets may be cancelled at any time before payment is effected without any consequences. Following this, based on article 29 paragraph (1) subparagraph l) of Government Decree 45/2014. (II. 26.) the Ticket Purchaser is not entitled to withdraw from the ticket purchase service. VOLT Produkció excludes the exchange, replacement or refund of the Tickets, or the reimbursement of their purchase value in any other ways, except in special cases as determined in the Price List on a case by case basis for certain Events, and the exchange of Tickets to VIP Tickets for appropriate simultaneous extra payment.

VI.            ATTENDANCE AT THE EVENTS

1.        Wristband

The Ticket shall only entitle its holder for a wristband if he/she – and in the case of multiple transfers, all previous ticket holders – has acquired it lawfully. In case suspicion arises during entry for the Event that the ticket holder – or in the case of multiple transfers, any of the previous ticket holders – may have acquired his/her Ticket unlawfully (including via, but not limited to, a credit card fraud) VOLT Produkció explicitly reserves the right to demand from the ticket holder documents and/or certificates verifying the lawful acquisition or purchase of the Ticket, to judge the sufficiency of these at its own discretion, and in the lack of a satisfactory document or certificate to invalidate the Ticket without any obligation to refund the purchase price, and refuse entry for the Event. VOLT Produkció shall register and connect the wristband to a specific person during the entry procedure and in the course of this it shall require the verification of personal identity by a personal identification document containing a photograph of the document-holder, moreover VOLT Produkció shall read, record, store, and manage the data of the personal identification document pursuant to the applicable data handling authorisation and/or policies. If the person intending to enter the Event refuses to comply with those written in the previous sentence, then VOLT Produkció shall be entitled to invalidate the wristband without any obligation to refund the purchase price, and refuse entry for the Event. In the case of a pre-purchased Ticket, VOLT Produkció may make possible to register and connect the wristband online to a specific person prior to the Event, which shall not be considered, however, to connect the Ticket itself to a specific person, therefore it shall remain important for the ticket holder to safeguard the Ticket. VOLT Produkció shall be entitled to temporarily suspend, in justified circumstances (especially if a large number of Visitors intend to enter the Event), the application of the procedures written in this paragraph.

VOLT Produkció reserves the right to apply RFID wristbands, in which case the rights attached to the wristband shall be exercised – and also the existence of such rights shall be checked – via RFID technology.

As a general rule, wristbands worn on the wrist entitle the Visitor to remain in the area of the Event; if necessary and approved by VOLT Produkció, however, the wristband may be worn on another limb provided that the wristband cannot be removed without damaging it. Compliance with this is inspected by VOLT Produkció and its Associates at the entrance, at the exit and continuously in the area of the Event. The Visitor bears full liability for any damage to or loss of the wristband (including any damage to or loss of the RID chip integrated therein); therefore, upon the occurrence of such an event, the Visitor loses his/her rights provided by an intact wristband, and is required to leave the area of the Event. Damaged wristbands – those re-sealed or severed, whose fastener has been opened, whose diameter exceeds that of the wearer’s fist or which have been tampered with in any way, whose RFID chip is damaged or missing, etc. – are invalid. VOLT Produkció will not replace or exchange damaged or lost wristbands.

Furthermore, VOLT Produkció reserves the right to inspect on the spot the legal title of the holders of wristbands. Those inspected must cooperate with VOLT Produkció and hand over the information required.

2.      Entry

2.1.     Entry to the Events is only possible at the designated places and time periods, exclusively by authorised persons.

2.2.   Upon entry, Visitors and Unauthorised Participants subject themselves to the lawful entry procedure applied to the given Event. VOLT Produkció shall be entitled to record the image of the Visitor and that of the Unauthorised Participant and to store, manage and hand it over to authorities – if requested so by them – in order to prevent unlawful entry and to identify the person responsible for such unlawful conduct.

2.3.   For ensuring the safe conduct of Events, VOLT Produkció reserves the right to restrict in the Visitor Policy of the Event, or at the Event site, the scope of objects or equipment which may be taken in to the area of the Events. Food, drinks and tobacco products may only be taken in to the area of the Events to the extent allowed by legal regulations and the Visitor Policy of the respective Event. VOLT Produkció recommends that Visitors should check the Visitor Policy.

2.4.    Entry in a vehicle to the area of Events is not permitted without a permit issued by VOLT Produkció. Those holding a vehicle entry permit are also obliged to follow all traffic rules and regulations at Events. VOLT Produkció recommends using forms of public transport and taxi services to access the Events.

2.5.   Children under the age of eleven (11) may visit the Event free of charge. Children under the age of fourteen (14) may only enter the Events if accompanied by an adult in full possession of their faculties. This adult shall be liable for the children he/she escorts and for remaining in a condition that enables to perform his/her duties responsibly. An adult may only be accompanied by no more than five children.

2.6.   Assistance dogs, guide dogs and police dogs as defined in the legal regulations may be brought into the area of the Event, with the reservation that, for the entry of other pets, rules may be set forth in the Visitor Policies of each Event. VOLT Produkció recommends that Visitors should check the Visitor Policy.

3.      Rules of conduct on the sites of the Events

3.1.     Visitors are required to abide by general norms and in accordance with relevant legal regulations, the GTC and with the given Visitor Policy on the sites of the Events. Visitors are required to refrain from all actions, statements or behaviour which endanger the life, health or physical well-being of others or which may violate others’ personal rights. Visitors are required to pay special attention to the protection of natural resources on the sites of the Events and must refrain from harming these natural resources. It is prohibited for Visitors to enter the closed areas accessible from the Event site. The Visitor acknowledges the fact that camping sites used by Tickets purchased from VOLT Produkció are part of the Event site, therefore the provisions of this GTC and the Visitor Policy of the given Event shall also regulate the rules of entry and conduct at these sites.

3.2.   Visitors acknowledge that VOLT Produkció, its Contracted Partners as authorized by VOLT Produkció, Associates, members of the press, other Visitors and other Third Parties may produce sound and image recordings of the Events. Accordingly, all Visitors, by virtue of their participation at the Events, give express permission to the recording and publication of their image, likeness and actions. Visitors, however, may only be named in such recordings with their express permission. Visitors considered public figures may be named without their permission. The person making recordings according to the above rules shall gain transferrable and exclusive usage rights that are unrestricted in time, geographical location and form of usage with regard to the recordings of Visitors. VOLT Produkció and persons authorized by VOLT Produkció are entitled without restriction to make profit from, use (especially for the purpose of promoting the Events), copy, publish, rework, make public, broadcast to the public and distribute such recordings of Visitors, without having to provide any consideration to Visitors. Visitors expressly acknowledge that VOLT Produkció may record the Events, concerts and programmes, may copy the recordings and distribute them on image-bearing media, may broadcast them or otherwise make them public and may do so repeatedly, including making the Events, concerts and programmes available to the public by wire or by any other means (for example, through YouTube), such that members of the public can individually select the place and time of access. Visitors are not entitled to make any claim against VOLT Produkció concerning recordings and their publication as set out above. Visitors are entitled to make sound and image recordings at the Events, but may only make sound and image recordings with a sound and image recorder integrated into a telecommunication device used for personal aims (for example a mobile phone or a tablet) or otherwise with a non-professional equipment, moreover, visitors may not sell, use for consideration or use for commercial purposes without consideration image and voice recordings that they have made, name Visitors featuring in such recordings without their consent, or violate the personal rights of such Visitors. VOLT Produkció is expressly not liable for other Visitors violating the above rules.

3.3.   Any form of economic, commercial or advertising activity on the sites of the Events – including the area in front of the gates of the Event – without the prior written permission of VOLT Produkció is prohibited.

3.4.  No alcoholic beverages may be served to minors under the age of eighteen and to intoxicated individuals by any vendor at the Events. The use of substances qualifying as banned drugs pursuant to the laws in effect is prohibited in the area of the Event and is punishable by law. VOLT Produkció reserves the right to introduce a system at any given Event by which alcohol may only be served to Visitors if the given Visitor shows certification, provided following prior or first identification, that they are entitled to be served alcohol (e.g. a wristband).

3.5.   Given that the aim of the Event is to provide Visitors with civilised and undisturbed entertainment, demonstrations of any kind not related to events organised by VOLT Produkció, regardless of the number of participants, are prohibited. Nevertheless, VOLT Produkció reserves the right to permit certain demonstrations at its sole discretion based on prior request by the organiser of the demonstration. In such cases the participants are obliged to comply with these General Terms and Conditions and otherwise conduct themselves in a manner that does not disturb, impede, restrict or render impossible the entertainment of other Visitors, the ability to move around the Events area, access to the Events area or the ability to exit the Events area, and the use of Services and/or Products by other Visitors. VOLT Produkció is entitled to end demonstrations that it has not expressly authorized without giving a reason. VOLT Produkció also reserves the right to end demonstrations that it has authorized pursuant to the above without giving a reason. VOLT Produkció is entitled to set out conditions pertaining to demonstrations, in particular the number of participants, location and duration, at its exclusive discretion. If VOLT Produkció declares the end of a given demonstration, the participants are obliged to immediately stop the demonstration. If VOLT Produkció sets out conditions for a demonstration that it has authorized or recognized as described above, the participants are obliged to comply fully with these conditions.

4.      Rules of conduct outside the sites of the Events

Visitors are obliged to conduct themselves in a civilised manner and abide by general norms, in accordance with the relevant laws, outside the sites of the Events and on the route there and back. Visitors are required to refrain from all actions, statements or behaviour which endanger the life, health or physical well-being of others or which may violate others’ personal rights, with particular regard to other Visitors and Third Parties who are local residents.

5.      Lost items

The Visitor Policies for the individual Events set out the rules applying to lost items. VOLT Produkció advises that Visitors check the given Visitor Policy.

6.      Safety

On the sites of the Events, VOLT Produkció’s suitably qualified and authorized employees or Associates will ensure enforcement of the rules of conduct and safety. Visitors expressly undertake, by virtue of their participation in the given Event, that they will fully cooperate with these Associates within the bounds of the law and will follow their instructions in the event of an emergency or if other important circumstances (for example reasons of public health) justify it.

7.      First aid and medical care

Continuous first aid and medical care will be provided on the sites of the Events. The wristband does not entitle Visitors to use of these services; visitors are entitled to use these only if they provide suitable social security, health insurance or travel insurance cover, or if they cover the costs of these services themselves.

8.      Provision of Services and sale of Products

Both Services and Products that are free of charge and those for which payment is required may be used at the Events. Visitors undertake to pay for all Services and Products for which payment is required, and assume liability for paying all due purchase prices and fees promptly.

Visitors shall make payments for Products and Services for which payment is required using the payment methods offered by VOLT Produkció, its Associates or Contracted Partners. If VOLT Produkció so decides with regard to any Event, on the site of the given Event all purchase prices and fees will be payable exclusively by the means designated by VOLT Produkció and set out in the Payment Policy, instead of by cash. In that event, Visitors may only purchase Products and Services for which payment is required if they have accepted the relevant Payment Policy. The Payment Policy shall be available at VOLT Produkció’s website and on the site of the Event not later than on the day preceding the commencement of the first Event concerned.

9.      Visitor Policies

The Visitor Policies of the individual Events do not constitute an annex of these General Terms and Conditions. The Visitor Policies summarize the key information concerning the given Event (name, location, duration, getting there etc.) and the main rules of conduct pertaining to the Event, as also set out partially in the General Terms and Conditions. VOLT Produkció draws attention to the fact that the Visitor Policies may be amended without prior notice, including immediately prior to the given Event, so VOLT Produkció recommends that Visitors monitor the Visitor Policies. The effective Visitor Policies may be viewed on the VOLT Produkció website and its sub-pages, as well as on the sites of the Events.

VII.            WARRANTIES AND LIABILITY

1.        VOLT Produkció warrants that Visitors can enter the given Event with the wristband provided in exchange for the relevant, lawfully-acquired Ticket, but VOLT Produkció does not undertake any warranty with regard to how long the entry process (that is, the exchange of the Ticket for a wristband and entering the Event with the wristband) shall take, in view of the large number of visitors. As is generally known, the Event consists of a collection of events – with the exception of some special Events, consisting of only one defining event, the rules of which are set forth in their respective Visitor Policies – so, in view of the large number of visitors, the above warranty does not extend to the individual events, for example to whether it is possible to enter the individual events, how long it takes to enter and the quality of enjoyment, and VOLT Produkció explicitly excludes to refund to the Visitor the price of his/her Ticket, or to give a subsequent discount, or to pay to damages, indemnification or compensation of whatever kind. Within the Events, VOLT Produkció is entitled to unilaterally change the times of individual events (that is, VOLT Produkció expressly reserves the right to change the programme), but the times of events will not necessarily be changed in the event of bad weather conditions. Considering that there is no contractual relationship between VOLT Produkció and the Unauthorised Participant, VOLT Produkció explicitly excludes all liability toward the Unauthorised Participant for contractual breach and for all claims that a Consumer may enforce.

2.      VOLT Produkció reserves the right to modify, restructure and further develop the Events, and the Services and Products provided at the Events, according to its discretion, as required. Visitors are not entitled to make any claims against VOLT Produkció with regard to such modifications, restructuring or further developments.

3.      In the event of lawful cancellation by VOLT Produkció, visitors are not entitled to make any claim against VOLT Produkció.

4.      Consumers expressly acknowledge that Products and Services may also be purchased in connection with the Events that are provided by other Contracted Partners and not by VOLT Produkció or its Associates. In such cases, the contract is concluded directly between the Consumer and the Contracted Partner, and the rights and obligations arising from the legal relationship apply solely to the Consumer and the Contracted Partner. Consumers expressly acknowledge that they may not make any claim against VOLT Produkció with regard to such Products and Services or in connection with the contract for such Products and Services. VOLT Produkció also states generally that it does not bear any liability in connection with Products and Services provided by Contracted Partners. Visitors may use Services and Products provided by Contracted Partners solely at their own risk. VOLT Produkció does not assume any liability for damage arising from or suffered in connection with purchasing or use of Services and Products provided by Contracted Partners.

5.      Visitors may only enter the Event at their own risk. VOLT Produkció shall be liable solely for intentional breaches of contract imputable to it and breaches of contract damaging human life, physical well-being or health, if such damages are caused by VOLT Produkció, and excludes any liability beyond the explicit statutory rights of the Consumer with regard to any other damage event, including those damaging human life, physical well-being or health or damaging property. The price of the Ticket has been determined with consideration to the exclusions of liability set out above. If VOLT Produkció operates a storage facility for luggage or valuables, then it will be liable for items placed there, with the exception of items excluded in the given Visitor Policies, according to the rules and up to the limits specified in the given Visitor Policies. VOLT Produkció bears no liability with regard to items placed in the designated parking areas, in particular motor vehicles parked there and items in such vehicles.

6.      After the Ticket Purchaser has been given the ticket, or the Visitor has been given the wristband, VOLT Produkció may not be held liable for damage to or destruction of the Ticket or wristband. Visitors are not entitled to make any claim against VOLT Produkció on the grounds of procedures used with regard to damaged or lost wristbands.

7.       The Consumer states that the data that it has provided as being correct will be provided correctly when making purchases and on any other occasion when required for use of the Services. VOLT Produkció does not bear liability for damage resulting from incorrect or non-functioning data, email addresses or delivery addresses being provided, and may demand compensation for damage arising in this regard.

8.      The Consumer acknowledges that VOLT Produkció does not bear liability for any damage or abuse arising during or as a consequence of any payment method, including if the Consumer has not reported the loss of a bank card to the bank issuing the bank card. VOLT Produkció in particular does not bear liability for the errors, failings or security of the payment method used. In the case of bank transfers, VOLT Produkció is not liable for the time taken for the transfer to be processed (with particular regard to banking holidays), or for damage arising from incorrect provision of the payee identifier or the transfer amount.

9.      Visitors and Unauthorised Participants are fully liable under both civil and criminal law for any damage caused by them or their pets in the framework of the Event or in connection with the Event to VOLT Produkció, its Associates and Contracted Partners, other Visitors and Third Persons.

10.   VOLT Produkció is not liable for any damage caused by the unlawful activities or omissions of any Visitor, Unauthorised Participant, pet or Third Person to any Visitor to VOLT Produkció, Unauthorised Participant, or Third Person. The Visitor acknowledges the fact that there may be ownerless or wild animals in the Event area which may put the Visitor’s life, physical integrity or health in risk. VOLT Produkció excludes its liability for damages caused by such ownerless or wild animals.

11.      VOLT Produkció is not liable for any damage events that may occur outside the Event or on the way there and back, since VOLT Produkció may solely be held liable for damage events occurring on the sites of the Events, providing the conditions for its liability set out in these General Terms and Conditions are met.

12.    Since deconstruction works shall commence, without delay, at the closing time of the Event, the Visitor may only stay at the Event site following this time at his/her own responsibility. If any Products or Services are available for the Visitor following the closing time of the Event, then, following this time, the Visitor may only purchase or use these at his/her own responsibility.

13.    VOLT Produkció is not able to provide a place for Visitors to leave pets, equipment, drinks, food and tobacco products that may not be taken onto the sites of the Events, unless such a possibility is provided at a given Event, according to its Visitor Policy. However, VOLT Produkció shall not be liable for such items even in the latter case.

14.   Pursuant to this GTC and article 6:22 paragraph (3) of the Hungarian Civil Code, claims arising from the legal relationship between VOLT Produkció and the Consumer may only be enforced within a six-months limitation period.

VIII.            VIII PENALTIES

1.        VOLT Produkció is entitled to terminate the legal relationship with regard to the given Event or all those Events for which the Consumer has a Ticket or wristband with immediate effect if the Consumer has breached any provision of these General Terms and Conditions in connection with the legal relationship pertaining to any Event. In such case, VOLT Produkció may invalidate the Consumer’s Ticket or remove his/her wristband, and the Consumer shall be obliged to leave the Event. The Unauthorised Participant is not allowed to participate and must leave the Event without delay.

2.      VOLT Produkció is entitled to impose a partial ban (applying to the given Event or certain Events) or full ban (applying to all Events organised by VOLT Produkció) on the Consumer or Unauthorized Participant concerned for a specified term (until the end of the given Event or for a longer specified period) in addition to or in place of immediate termination of the contract. Following expiry of the ban, VOLT Produkció is entitled to make attendance of the Events subject to individual conditions. If the Consumer visits an Event during the term of the ban or if, after the expiry of such ban, violates the individual conditions imposed by VOLT Produkció, then he/she shall be obliged to leave the Event without delay.

3.      VOLT Produkció will report ticket forgers, persons participating in forgery, and persons committing other crimes to the relevant authorities.

IX.            TRADEMARKS AND COPYRIGHT

1.        The trademarks, logos, and other information and materials on the websites of VOLT Produkció, in online and offline media and featuring at the Events are the sole property of VOLT Produkció, its Associates and its Contracted Partners. Visitors and third persons may not use, copy, distribute or publish such markings in any form for the purpose of generating revenue without the express and prior written permission of VOLT Produkció, its Associates and its Contracted Partners.

2.      Trademarks, logos, other information and materials are subject to industrial property rights and copyright, and the rights to these are held by VOLT Produkció, its Associates and its Contracted Partners.

3.      VOLT Produkció shall acquire unrestricted and exclusive usage rights with regard to comments, remarks, proposals and ideas communicated to VOLT Produkció, its Associates and Contracted Partners by Consumers in relation to the Events and in the course of the Events. VOLT Produkció shall gain exclusive ownership of all such remarks, and may not be restricted in using them in any way.

VOLT Produkció is entitled without restriction to make profit from, use, copy, publish, rework, make public, broadcast to the public and distribute such comments without having to provide any consideration for doing so.

X.            FORCE MAJEURE

If VOLT Produkció is not able to satisfy any of its contractual obligations as a result of a war, revolt, act of terrorism or threat of such, strike, a movement qualifying as a strike, an import or expert embargo, accident, fire, blockade, flooding, earthquake, natural disaster, severe storm, severe energy supply interruption, severe transport disturbance/obstruction, epidemic, authority or military provision, order or act, or any other disturbance that cannot be foreseen and cannot be averted and that is beyond the control of VOLT Produkció, then VOLT Produkció shall not be liable toward the Customer for any loss or damage arising as a consequence of such events. This force majeure provision shall be applicable accordingly to the given Event as a whole, and to particular programmes or Services of the given Event.

XI.            CLOSING PROVISIONS

1.        VOLT Produkció is entitled to use subcontractors and Associates.

2.      VOLT Produkció is a company registered in Hungary and with its head office in Hungary. These General Terms and Conditions are governed by Hungarian law, without regard to possible conflict of laws.

3.      The chapter headings are designed for easier orientation, but shall not be used for the purposes of interpretation.

4.      VOLT Produkció and the Consumer agree that the District Court of Budapest Districts II and III and the Székesfehérvár Court shall have sole jurisdiction with regard to any legal dispute concerning these General Terms and Conditions, the Events or Services and Products provided by VOLT Produkció, without regard to possible conflict of laws.

5.      The staff of the information tent and public relations office will receive visitor questions, comments, complaints and ideas connected to the Events, food & drink, organisation of the Events or any other topic at the sites of the Events on behalf of VOLT Produkció. Other contact details will be provided on the http://nagyonbalaton.hu, http://bmylake.hu and http://strandfeszt.hu websites and their sub-pages.

Budapest, November 30, 2015

 

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